David McDavid Honda of Frisco
Customer Reviews of David McDavid Honda of Frisco
Review type:
James Brown great sales person
Thank you again for taking the time to let us know how we did!
DECEPTIVE.....one star is too good
by Cummings49 on 08/18/2016I was deceived in signing an agreement that I did not agreed with. I met with my sales rep, Ryan C around 12:30 pm. We decided on the payments which I initialed. At 3:30 pm I informed Ryan that I must have the paper work signed by 5 pm or… I leave. At 5 pm, I was leaving but my car was no where around for me to leave. While waiting for Ryan to show up, the finance person and Sales manager both approached me with the contract hurriedly. I signed and left. Upon reading the contract, I found out that I am not paying the agreed amount as they made a mistake with their calculations. The delaying tactic was to get me to sign hurriedly. Upon questioning them, I was old that I signed and thus, I am stuck. BEWARE BUYERS!!!Greetings and thank you for your feedback. I am very sorry to hear that you were not pleased with your recent experience at our dealership. We value our customers and aim to make their experience as painless and hassle-free as possible so I regret that was not the case for you. We encourage our customers to read all documentation prior to signing as this acknowledges that you agree with the terms. If you have any questions about your documents, feel free to reach out to me. Adam Rutledge, Internet Sales Director 214-705-3979
Did not live up to promise of beat/match price
by dallas_crv on 07/01/2016Good: We were looking to buy a second car (we own another Honda). The test drive experience was fine. The salesman was helpful in showing us some of the features. Went back home, emailed a few dealers, and got quotes. I emailed the… salesman about the quotes and he said that they will beat/match the price. We were keen to buy from this dealership because we live very close and it would be convenient to bring both cars for servicing as well. Not that good: We went again to check out additional colors and salesman was helpful in showing us the cars. I gave him the printed email OTD quote from another dealer. Salesman went to the sales manager, and came back to say that the other dealer's quote was missing the door edge guards (MSRP $84). The price offered by the sales manager was $300 higher. Even adding the $84 plus labor for the door edge guard, he could have easily come down a little further (to live up to the promise of matching or beating other dealer prices). However, the sales manager didn't want to lower the price at all. We shook hands and left disappointed. Nothing out of the ordinary when it comes to the car buying process in this country! What happened the next day is terrible. 9:09am - Sent an email to salesman and Assistant Internet Director expressing my concerns with the experience on the previous night 9:59am - Received a voicemail from salesman 10:15am - Called salesman. We spoke amicably and I agreed to purchase at the price received the previous night (i.e. $300 higher than other dealer's quote) 10:46am - Salesman sent an email confirming an appointment for us to come in the evening for the purchase 3pm - Salesman called me to inform me that the sales manager has backed out of the offer. He wanted us to come in again to re-negotiate a price. I politely thanked him and refused! 5:43pm - Salesman emailed me that the sales manager has now reconsidered and is willing to offer the car at $300 more ($600 more than other dealer's quote). 6:45pm - I emailed salesman thanking him and refused the even higher sales price! What I don't understand is why someone claiming to be the highest volume dealer in the DFW area has to play these games. Don't offer to match/beat other's prices. Don't play games with customers over a few hundred dollars.Thank you for bringing this to my attention, Naresh. There are many factors that contribute to the pricing of a vehicle and I apologize that we were not able to offer you the vehicle you wanted for a price you felt was fair. Please call me at 469-888-8062 if you have any additional questions or concerns. Adam Rutledge, Internet Sales Manager
Good for normal maintenance
by dallas_crv on 07/01/2016I have taken our Honda here for oil change/tire rotation. Service folks are friendly and everything happened promptly. I don't know how it would be for more involved/expensive repairs.Service department damaged my car, wont repair
by jxm0078 on 04/26/2016New car purchase 3/12/2016 From awesome salesman-great experience when trying to get the purchase. Took vehicle back to get plates installed a few weeks later and that is when the service experience went down. I waited over 30minutes to be… assisted as I waited in the bay outside my cars and saw car after being helped. Finally, I complained and was assisted and basically told it was my fault for being ignored as I should have said something, 1 week later, I noticed bubbles on my tint so I took it back to get it re-tinted and was assured it would take appx. 5 hours. No calls that day, I finally called and was told it would be done soon, I arrived at dealer at 330pm and after 5pm still no vehicle. I spoke to Julian in service and was advised it was finishing up. I go the car back rushed, car was wet and was told by Julian that it was all good as he checked it. I got home and all trim by doors was cut and scratched, tint had large bubbles and dirt and trunk refinish and back light was scratched. I called and was told to go back that Monday. I dropped off after going over all damage with Julian and manager and was assured all would be repaired, 2 wks later I go 1 call and I have called several times for updates since no one is calling and finally was told that all was good but scratches were not able to be removed and they wanted me to go and see if I was ok with scratches on car if wanted them to repaint. 2wks later, that is about the time I have had my car with less then 800mi, I called general manager Sonia and waiting a call back. I will not accept a damaged repainted car or car that is not the way I left it. Please make sure you check your cars prior to leaving their bay so that you do not go through what I am currently going through. I will update once general manager calls me. ************************* 4/26/2016 Went to pick up my car, was not repaired, still had tint, scrapes that were not repaired, trim that was installed incorrectly, tried to escalate to general manager Sonia H. and she asked me to leave the lot and did not want to repair my vehicle. If someone knows how I can get help please reach out. Sonia would not get me info of anyone above her I could escalate, did some digging and owned by Asbury Auto, awaiting response..Very bad expiriance and very disappointed.
by prince796 on 12/30/2015I bought a Honda Odyssey elite brand new. Mcdavid Honda Frisco sales me a old unit with couple of scratches missing part in middle row seat bad alignment. All these issue in brand new van. Feels like used van. And to fix all these problem… it took weeks and I made 5 trips when ever they call van is ready to pick up. I have wasted lots of my time and mentally stress I will never recommend any one. I will go to lute Riely Honda Richardson I bought van from lute Riely last year my family bought 3 other cars very good service. I will go back to lute Riely Honda RichardsonHello and thank you for bringing this to my attention. I apologize that we have done such a poor job of getting your vehicle up to standard and back to you in a timely manner. Providing top-notch service to all of our customers is our number 1 priority so I regret that has not been your experience. Please call me at 469-888-8062 at your earliest convenience so that I may learn more about your situation and where we went wrong. I appreciate your business and look forward to resolving your concerns. Sonia Heredia, General Manager
Great and fast service
by Debbie_75052 on 12/18/2015My husband and I went to Frisco honda to purchase a 2016 Honda CR-V and were greeted immediately and tended to by the great staff there. We were in and out in a couple of hours. The staff were amenable to working with us and our budget.Hello Debbie,I would like to personally thank you for coming in to David McDavid Honda to purchase your 2016 CR-V. We strive to provide the best customer experiences possible. Do let us know if there is ever anything else that we can assist you with.Regards,Sonia HerediaGM
RIP OFF
by Flyingkawasaki on 12/10/2015Took my car in for recall on airbags. Suppose to take 1.5 hours ended up being 3. Engine light was on and was told needed 3 sensors replaced at a cost of $1300. I said no and took my car home. Went to local auto parts store and bought all 3… sensors for $270 and replaced all 3 of them in less then an hour. So glad I did not let them do it!!!!!Hello and thank you for your feedback. We aim to perform all service as thoroughly and with as much attention to detail as possible so I am concerned that was not the case for. Please call me at 469-615-3891 so that I may learn more about your experience and how I can make things right. Sonia Heredia, General Manager
Above & beyond service
by gemerix on 12/05/2015Excellent service & the Manager did above and beyond arranging extra service for my cars chipped wind shield mirror.Great & honest service
by KTharaldson on 11/24/2015I drove past local dealerships to get an oil change, state inspection, brakes fixed, & recall serviced. I will continue to drive out of my way to take my Pilot to David McDavid Honda of Frisco because the service department (Greg) is… honest, accurate and dependable.David McDavid Honda of Frisco [non-permissible content removed]!
by Dennis_C_S on 11/12/2015Worst dealership, [non-permissible content removed]! The offer they gave me for my trade in was way lower than what the vehicle was worth! Then they tacked on their extended service after I specifically told them I didn't want it. I had to… fill out a cancellation form to get a refund for what was THEIR mistake, which takes 6-8 weeks to receive. It has been 2 months now and I still haven't seen my refund! Their finance department is impossible to get a hold of by phone. Only reason I bought from them is because they had the exact car I wanted, will never buy from David McDavid again!!I am very sorry to hear that. We strive to give fair trade-in value for all vehicles so I am sorry that there was a discrepancy between what you expected to get for your trade-in and what we were able to offer based on market value. Please call me at 469-615-3891 as I am happy to speak with you if you feel there are additional options we have not discussed. I appreciate your business and look forward to resolving your concerns. Sonia Heredia, General Manager 469-615-3891
Awesome!
by rosieoneal on 11/09/2015Chris was excellent! I told him I needed to be out in a certain time And my car was ready 30 minutes earlier which was not promised but he tried his best! I am very pleased. Very polite and professional.That's great to hear! Thank you for choosing David McDavid Honda of Frisco to service your vehicle. We're glad to have you as a customer. Sonia Heredia, GM
The Best in Texas!
by JustJage on 09/11/2015I had an amazing experience turning my current Honda Lease in and driving away in a brand new Honda Accord! Mark Ladd, my salesman, was wonderful to work with. He was quick, understood my needs, and made the process run smoothly. Everyone… was wonderful from the GM to the finance secretary. I felt like family!Hello and thank you for your 5 star review of David McDavid Honda of Frisco. I'm happy to hear that Mark went above and beyond to make sure all of your needs were met. Enjoy your new Accord and please don't hesitate to let me know if you need anything else or have any questions. Sonia Heredia General Manager
Best Honda service in N. Dallas !
by twtx on 08/13/2015McDavid Honda in Frisco has serviced three of our family cars for many years. They are price competitive and provide superior customer care. You won't be disappointed. My favorite advisor is Kelvin Jones.Great customer service
by bonnieblue2 on 07/29/2015I recently bought a certified pre-owned Honda Accord from David McDavid Honda in Frisco and I have nothing but praise for the friendly and outstanding customer service. The sales staff are professional and knowledgeable, esp. Samuel… Anthony Salas one of the best salesmen there. I went in after researching cars on the internet, so I knew exactly what I wanted. There was no pressure to buy, just great customer service. After driving Toyotas for years, I must say I am very pleased and happy with my purchase, and will visit the service center, knowing I will receive great customer service there too.extremely unprofessional after sales and management team
by ola4 on 06/09/2015I had a great buying experience at the Honda McDavid of Frisco but when I forgot my personal items in a traded vehicle, and tried to retrieve it back. I was rudely told by the "new Car Director", CLyde Jacobs that he doesn't care about it… and nothing can be done . He was even implying that it was a lie that I forgot the items in the car. The shocking part is that he was so unprofessional, lacks sense of empathy and has no understanding that he was representing a brand name which he was gradually destroying with his actions! I don't get it why you need to shout down a customer, it is totally unprofessional!!! When buying from this dealership, the sales Reps are excellent but pray you never have any reason to go back after the buying, extremely unprofessional! I will not recommend this dealership to anyone!Abiodun, Thank you for your review and feedback. Our General Manager, Sonia Heredia, has tried to reach out to you in regards to your experience at McDavid Honda of Frisco. When you have a free opportunity, we would love to hear back from you. Her direct number is 972-731-3001.
Warranty Work
by oldtexas on 05/13/2015Replaced trim in RF wheel well . Work was done on time with no problems. Service personnel were efficient and professional.Super fast !
by svillatoro on 05/08/2015I love that I don't have to make an appointment for an oil change! I arrived in the evening and the work was still done in a short time - didn't have to leave the car (like other places).Great experience
by nancye1 on 04/02/2015Had a great experience getting my new civic at David McDavid honda Frisco. Serghei was my sales consultant and was awesome! This is my 3rd car from McDavid Frisco. I keep coming back because there is no comparisonto other dealerships. I… highly recommend SergheiNancye1, thank you for your review! It is wonderful to hear that Serghei is taking great care of you. We thank you for returning to McDavid Honda of Frisco for new car purchases. We look forward to your next visit and enjoy your new Civic! Best Wishes, Sonia Heredia General Manager
Dishonest dealer, tell lies
by maggieseason on 02/02/2015My car has been being scratched during the service (oil change and tile rotation) in David McDavid Honda of Frisco. I am sure there have no scratch before I left the car to their staff. The manager showed me a document that says the… damage has already been marked by their staff when he took my car. They said they will not take care of the damage depend on the paper work. The paper request a customer signature but I found that is not my signature on the paper. They do not want take their responsibility for the damage they put on my car. Dishonest dealer. Very bad experience with David McDavid Honda of Frisco.easy
by 214budman on 01/16/2015Simple , fast no pressure sales experience .214budman, Thank you for your review! Please let us know if there is anything we can do to assist you in the future! Best Wishes, Sonia Heredia, General Manager
Sales manager JP is [non-permissible content removed]
by Rfarnoush on 12/16/2014I bought two cars from David Mcdavid Irving and I brought my car to David mcdavid honda in frisco for service. I called to see if they would beat a deal heard by his sales manager three-way. JP said get it in writing. Basically called… me a liar. Even after his sales manager heard the price. JP said I'll match the price. After you buy two cars from someone, you expect they will give you a better deal. Then jp told me to go buy the car from auto nation honda lewisville and hung up on me. Rude [non-permissible content removed]. I hate sales people like that. Never buying from David mcdavid again, their customer service is lower than what it used to be.Rfarnoush, thank you for your review. We would like the opportunity to speak with you regarding any questions or concerns you may still have. At your earliest convenience, feel free to stop by McDavid Honda of Frisco or give us a call at 214-705-3979. Please let us restore your faith in us.
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
- English
- Russian
- Arabic
- Chinese
Hi, thank you for taking the time to rate us! You really made our day today.
by System Administrator on 01/06/2025