David McDavid Honda of Frisco

Good: We were looking to buy a second car (we own another Honda). The test drive experience was fine. The salesman was helpful in showing us some of the features. Went back home, emailed a few dealers, and got quotes. I emailed the salesman about the quotes and he said that they will beat/match the price. We were keen to buy from this dealership because we live very close and it would be convenient to bring both cars for servicing as well. Not that good: We went again to check out additional colors and salesman was helpful in showing us the cars. I gave him the printed email OTD quote from another dealer. Salesman went to the sales manager, and came back to say that the other dealer's quote was missing the door edge guards (MSRP $84). The price offered by the sales manager was $300 higher. Even adding the $84 plus labor for the door edge guard, he could have easily come down a little further (to live up to the promise of matching or beating other dealer prices). However, the sales manager didn't want to lower the price at all. We shook hands and left disappointed. Nothing out of the ordinary when it comes to the car buying process in this country! What happened the next day is terrible. 9:09am - Sent an email to salesman and Assistant Internet Director expressing my concerns with the experience on the previous night 9:59am - Received a voicemail from salesman 10:15am - Called salesman. We spoke amicably and I agreed to purchase at the price received the previous night (i.e. $300 higher than other dealer's quote) 10:46am - Salesman sent an email confirming an appointment for us to come in the evening for the purchase 3pm - Salesman called me to inform me that the sales manager has backed out of the offer. He wanted us to come in again to re-negotiate a price. I politely thanked him and refused! 5:43pm - Salesman emailed me that the sales manager has now reconsidered and is willing to offer the car at $300 more ($600 more than other dealer's quote). 6:45pm - I emailed salesman thanking him and refused the even higher sales price! What I don't understand is why someone claiming to be the highest volume dealer in the DFW area has to play these games. Don't offer to match/beat other's prices. Don't play games with customers over a few hundred dollars.