Customer Reviews of AutoNation Ford Frisco
Review type:
Ford Bronco Purchase
by haynesc on 01/01/2025
Contacted on a Thursday, went in and purchased on a Saturday and picked it up on Tuesday. Super Easy and Jerome was a helpful and knowable salesman along with Austin for his help with financing.
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The following reviews are more than two years old. They are not included in the overall rating.
287 reviews
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Wife's MKX
by Jcarr65 on 08/03/2018updated 08/10/2018Repairs to my wife's MKX were completed satisfactorily on the date assured us by the service representative. The final bill was the amount quoted us the day we signed up for service.Won'r honor Warranty !!! don't buy there
by Brian M on 07/27/2018updated 08/06/2018Truck had engine issue 2017 and did some work. ( coils , Timing Chain). 2018 had similar noise in engine and Ford tech and 1st insurance adjuster agreed new engine needed. 2nd adjusted said it was my fault as oil was low. Although it… somehow got a couple oil leaks since the last oil change in Jan 2018 and June 2, 2018 the truck was only driven 1200 miles and there was oil on dipstick and it was clean. There is no way that caused the problem with the engine. Engine has a history and even with that knowledge they are worming out of replacing the engine and doing the right thing. And all of this took 2 months. The experience was so bad I'm taking this to small claims court. Don Randall is the service manager and he and his team just didn't make anything happen. I bought cars there since 1998 and I'm have big family in Frisco so that is many friends and Family that will not be going here for a car that I can guarantee.My 2 favorite ladies in the Fleet and Family Purchasing
by KingRanchJack on 08/01/2018I bought a 2018 F-150 King Ranch Fx4.Got what I wanted the first time around!!!!! I really appreciated the true family atmosphere @ Auto Nation in Frisco. They were extremely helpful! Nichole and her mom were knowledgeable and open with… the whole buying process. With the money I saved, I was able to upfit my new truck with additional aftermarket options. I wish I had more time and room to show my appreciation. Only thing to say is excellence at its best!!!Customer Satisfied
by archmando885 on 07/16/2018updated 07/27/2018The online sales team was great and easy to work with. Adam helped us and never pressured us which is greatly appreciated. Would definitely recommend.They don't keep their word
by Mowens518 on 03/25/2018I took my 2017 Fusion Sport in for an oil change and the transmission was acting up. They tell me it vented more than a quart of fluid, so they replaced the fluid and reflashed the transmission. I have been trying to get the paperwork on… this for maintenance records for over a week and NOTHING. Eric promised me today that it would be done, and it is not. The transmission is better, but still not acting right. Will be looking elsewhere in the future.We appreciate you taking the time to respond. The staff at AutoNation Ford Frisco take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (972) 763-5523 to discuss what we can do to help.
AutoNation Ford Frisco - F250
by TXFordFan on 03/17/2018Perfect transaction from beginning to end. Tom Anderson and his support team delivered as promised and I couldn't be happier.We're pleased Tom and our team delivered such a great experience. If you need more help, we are available to talk -- safe travels!
Dishonest Management
by derek42 on 01/13/2018Autonation Ford Frisco, TX had a vehicle I was interested in. I stopped by and took a look at the vehicle and they took a look at my trade. I told them I would come back the next day with my wife, granted the amount they could offer on my… trade was decent. A couple hours later, I received a call from the used car manager asking me about my experience and stating that my trade-in value was between $10,000 and $12,000. I told him that $10,000 was too low for me to do the deal but if they could do somewhere in the $12,000 range, I could make that work. He agreed and said, "yeah, that shouldn't be a problem." Consequently I came back the next day, ready to do the deal and when it came down to my number on the trade they offered me $9,600. I asked to speak to the manager and he gave me a long speech about the value of my vehicle and how it wasn't worth anywhere near the $12,000. I shared with him, that the problem I had with the dealership was not that they couldn't give me what I wanted for my car, the problem was integrity. If you can't get me where I want to be, then don't tell me you can. The manager could have saved me and him a lot of time if he would have just been honest. Instead, I drove 45 minutes each way to find out we couldn't make a deal happen. Very disappointed in the values of this dealership.Thank you for leaving this detailed feedback about your experience with our dealership. We deeply regret that we could not reach an agreement. We strive to maintain excellent business relations at our dealership. If you are willing, please call our General Manager at (972) 763-5523 to discuss ways we can work towards moving forward. We hope to hear from you soon.
2017 Explorer - A very happy customer!
by Smithsd on 11/05/2017I would like to acknowledge Rhine, Stephen, Mark , and Maris for their patients, hospitality, product knowledge and professionalism. This allowed for a great buying experience. I would like to give special thanks to Rhine and Stephen for… delivering the car to our home. This allowed me to surprise my wife with the purchase of the new Explorer Sport. Rhine and Stephen took extra time in showing my wife how to operate all of the wonder features. This was very much appreciated! Signed, a very Happy Customer Shawn and Effie SmithFord 500
by fbchristo on 09/26/2017updated 10/06/2017We had been displaced from our floating home, a sailboat, after hurricane Irma decimated St. Martin where we were living. Back in Texas we had limited transportation and time to find a vehicle. Once we identified this potential car at… Auto Nation in Frisco TX, Payton, our sales representative, answered all our questions and let us decide if itwould meet our needs. We explained the limits of our budget and not once did he try to steer us towards something more than we were willing to pay. Not 24 hrs after buying the car the front end began to make a terrible clanking noise. Knowing the car came as is, with no warntee, I was afraid our only option was to return the car, our option under Auto Nations five day return policy, as footing a huge repair bill was not in the budget. The people at Auto Nation however, though willing to take the car back, instead offered to fix what torned out to be bad struts and tie rods, no expense to us. Our plan is to eventually return to our floating home, but if we ever do move back to dry land and buy another car it will be with Auto Nation in Frisco.Poor customer service
by Lmattern on 10/02/2017I dropped my vehicle off Saturday for the TCM replacement with ASM Carrie O'Neil and provided my own transportation and told her no rush and to just let me know when it's done. She called me on Tuesday and stated I had to replace the… battery in order for them to complete the warranty repair . Up until this point I have had no issues with the battery or starting so I found that hard to believe , I spoke with the tech who told me that he cannot put a battery charger or maintainer on the vehicle to program the module. I am a service technician at a local dealer and this is a total lie, if anything it's encouraged to put a charger on the vehicle so it does not go under voltage requirements while programming. He than states if I don't want to replace the battery he could just "button it up" and I can come get it, inexcusable....Because there was no convencing the incompetent technician I let them replace it just to get my car back. Carrie called me wendsday at 1:00pm and left a voice mail stating the vehicle was ready for pickup. I arrived at the service department at 5:10pm when Carrie then stated the vehicle was not ready and it would be a few minutes and I could wait in the lounge area and she would get me when it was ready. I waited until 6:40 and returned to the ASM counter to discover she had went home without updating me!!!! Another service advisor found my paperwork in the cashiers office ready. Then the bill was higher than quoted for the battery!! As someone who works in the same field I am very disappointed and upset because this is the kind of treatment that gives dealerships a bad reputation , not only was I pressured into purchasing something I didn't want but also forgotten about when picking up even though I was there in person. I will not bring my car back or purchase any future vehicles from this dealer.Thank you for reaching out to us. Your opinion plays an integral part in our customer service. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (972) 763-5523 to discuss ways to improve your experience with us moving forward. We hope to hear from you soon.
Great service!
by ChantzDuncan on 06/26/2017updated 07/07/2017Brought my truck in for recall and service. Everything went great. Kept me updated and set my expectations. Couldn't ask for more.We are happy you had a pleasant experience here at AutoNation Ford Frisco. If you ever need any help, please give us a call!
Service Department
by ktstyler0714 on 06/01/2017Carrie from the service department was very efficient and professional. She put forth a lot of effort to help us with the situation we had.Hunter
by MFellwock on 05/11/2017updated 05/22/2017Very excellent service from my service manager Hunter wall.Would not honor Warranty Repair
by PuckFordF350 on 05/16/2017Autonation would not honor the warranty policy they sold us on a truck less than a year ago. We had to contact Ford and they referred us to another dealership to get the service done - because they looked up our paperwork and found that we… should be getting the repairs fixed under the warranty we purchased. Not only did they not honor their warranty policy - they tried to sell us other repairs that were not necessary.Thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (972) 763-5523 -- we hope to hear from you soon.
SERVICE
by LaraLindsley on 05/11/2017A+; Awesome team! fast turnaround for a long list of items.First Time New Car Buyer
by bntaylor on 04/14/2017Dennis Gooding helped me out in buying my first car on my own. He contacted me with a list of vehicles that met my interests and price point, so I could look at them at home before coming in. He then let me test drive several different… models of the vehicle I was most interested in. He helped me find a car with all my "wish list" wants, and helped me finance it so that I could afford my "dream car." Now I love my 2017 Ford Escape!Above and Beyond
by T4ZMAN63 on 04/11/2017Everything that I could have wanted in buying a new vehicle was realized at Auto Nation. Josh Durant did a fantastic job. Will be back!!We are happy you had a pleasant experience here at AutoNation Ford Frisco. Don't hesitate to call us if you ever need anything. Be safe on the road.
1. Transmission service, 2. Bulletin on throttle body to remedy RPM surges
by RobertKarl on 03/09/2017updated 03/20/2017John Malinowski is excellent - knowledgeable, kept me informed, and courteous.Oil change on my 2016 Ford Mustang
by John196751 on 01/12/2017updated 01/20/2017Service provided on my car was excellent and the time and price quoted were exactly as my rep quoted. Very satisfied with everything.Autonation Ford, Frisco TX
by LW20205 on 01/02/2017updated 01/13/2017Excellent experience. Austin Reed was my rep. Very professional, helpful.We're happy to hear that you were pleased with the service you received here at AutoNation Ford Frisco! We hope to see you again soon!
Service for F150
by champion1995 on 12/30/2016Made the appt and got in the fowling day. All service was completed as described/
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sid Park on 01/03/2025