AutoNation Ford Frisco

Autonation Ford Frisco, TX had a vehicle I was interested in. I stopped by and took a look at the vehicle and they took a look at my trade. I told them I would come back the next day with my wife, granted the amount they could offer on my trade was decent. A couple hours later, I received a call from the used car manager asking me about my experience and stating that my trade-in value was between $10,000 and $12,000. I told him that $10,000 was too low for me to do the deal but if they could do somewhere in the $12,000 range, I could make that work. He agreed and said, "yeah, that shouldn't be a problem." Consequently I came back the next day, ready to do the deal and when it came down to my number on the trade they offered me $9,600. I asked to speak to the manager and he gave me a long speech about the value of my vehicle and how it wasn't worth anywhere near the $12,000. I shared with him, that the problem I had with the dealership was not that they couldn't give me what I wanted for my car, the problem was integrity. If you can't get me where I want to be, then don't tell me you can. The manager could have saved me and him a lot of time if he would have just been honest. Instead, I drove 45 minutes each way to find out we couldn't make a deal happen. Very disappointed in the values of this dealership.