AutoNation Ford Frisco

I dropped my vehicle off Saturday for the TCM replacement with ASM Carrie O'Neil and provided my own transportation and told her no rush and to just let me know when it's done. She called me on Tuesday and stated I had to replace the battery in order for them to complete the warranty repair . Up until this point I have had no issues with the battery or starting so I found that hard to believe , I spoke with the tech who told me that he cannot put a battery charger or maintainer on the vehicle to program the module. I am a service technician at a local dealer and this is a total lie, if anything it's encouraged to put a charger on the vehicle so it does not go under voltage requirements while programming. He than states if I don't want to replace the battery he could just "button it up" and I can come get it, inexcusable....Because there was no convencing the incompetent technician I let them replace it just to get my car back. Carrie called me wendsday at 1:00pm and left a voice mail stating the vehicle was ready for pickup. I arrived at the service department at 5:10pm when Carrie then stated the vehicle was not ready and it would be a few minutes and I could wait in the lounge area and she would get me when it was ready. I waited until 6:40 and returned to the ASM counter to discover she had went home without updating me!!!! Another service advisor found my paperwork in the cashiers office ready. Then the bill was higher than quoted for the battery!! As someone who works in the same field I am very disappointed and upset because this is the kind of treatment that gives dealerships a bad reputation , not only was I pressured into purchasing something I didn't want but also forgotten about when picking up even though I was there in person. I will not bring my car back or purchase any future vehicles from this dealer.