AutoNation Ford Frisco
Dealership Sales Review
We had been displaced from our floating home, a sailboat, after hurricane Irma decimated St. Martin where we were living. Back in Texas we had limited transportation and time to find a vehicle. Once we identified this potential car at Auto Nation in Frisco TX, Payton, our sales representative, answered all our questions and let us decide if itwould meet our needs. We explained the limits of our budget and not once did he try to steer us towards something more than we were willing to pay. Not 24 hrs after buying the car the front end began to make a terrible clanking noise. Knowing the car came as is, with no warntee, I was afraid our only option was to return the car, our option under Auto Nations five day return policy, as footing a huge repair bill was not in the budget. The people at Auto Nation however, though willing to take the car back, instead offered to fix what torned out to be bad struts and tie rods, no expense to us. Our plan is to eventually return to our floating home, but if we ever do move back to dry land and buy another car it will be with Auto Nation in Frisco.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes