AutoNation Ford Frisco
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They don't keep their word
Written byon 03/25/2018
I took my 2017 Fusion Sport in for an oil change and the transmission was acting up. They tell me it vented more than a quart of fluid, so they replaced the fluid and reflashed the transmission. I have been trying to get the paperwork on this for maintenance records for over a week and NOTHING. Eric promised me today that it would be done, and it is not. The transmission is better, but still not acting right. Will be looking elsewhere in the future.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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autonation on 03/30/2018
Dealer Response
We appreciate you taking the time to respond. The staff at AutoNation Ford Frisco take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (972) 763-5523 to discuss what we can do to help.
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