Customer Reviews of Shamaley Ford
Review type:
Excelente
by Oscar Gámez on 06/06/2024Excelente atención de parte de José Carrillo, una persona muy amable, con mucha actitud y disposición.Never fulfill there service promise
by Jessica on 06/03/2024Today I went to shamaley Ford for an oil change and tire rotation. I also asked about fixing the check engine lights, my Bronco has for over a year. Because everything I go or call, it's the same story. Their diagnostic is out of town on… a training. It will take at least 3 or more days and there are no loaners available. I decided to do just the oil change and tire rotation. I asked them to do the 5 tires and of course after 8 hrs with my vehicle, they didn't rotate the 5th tire. Beware they charge you $4.00 to set up an appointment. Anyway it is unfortunate that El Paso is small and has a limited amount of Ford dealers. I would use that as an advantage and capitalize on customer service.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for informing me about your unsatisfactory service. Please know that we are looking into your concerns, I will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Sasha A. Martinez Customer Relations Director 915-629-4237 smartinez@group1auto.com
19K check up
by Hello there on 05/29/2024Service was good. I had an appointment and still had to wait 2 1/2 hours to get just an oil change. Service Advisor was very friendly and offered a ride if I needed it. Thanks.We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! We apologize for the extended wait time. We appreciate your patience. Thank you for choosing us. We are excited to be able to help you again in the future.
One stop shop
by Galloway Fam on 05/21/2024Best service so far! Not only was my truck fixed but I got a rental so my family and I were not left stranded. Each day service rep called to update us on our car.That sounds like a fantastic experience! We're thrilled that we could provide you with the best service and ensure that you and your family were taken care of while your truck was being fixed. Our goal is always to keep our customers informed and comfortable throughout the process. Thank you for choosing us, and we're here whenever you need assistance in the future!
Awful customer service
by john7737 on 05/21/2024Really disappointed with the customer service. I had an appointment for services, I pull up five minutes early. No one around so I go ask for assistance. Gentlemen is rude and has headphones in. Tells me to go wait by my truck and someone… will get to me when they can. Just felt like they didn’t value my time at all nor show me a level of respect (I called him Sir and he called me “boss”). With so many automotive places around I will never be back and I will ensure friends and family know not to come here. Also an oil change and tire rotation took 3 hours on a Monday afternoonThank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for the long wait time to have your vehicle serviced with us. I would like an opportunity to fix this and to earn your business, please contact me at smartinez@group1auto.com. I look forward to speaking with you. Sasha Martinez, Customer Relations Director
Oil change service
by Coach “O” on 05/20/2024Jerry Myles @ (Shamaley Ford/El Paso, Tx.) always provides me with great service and prices for my vehicles maintenance.Thank you for your kind words for our staff, we appreciate it!
We're delighted to learn about your positive experience and the great assistance provided by Jerry! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Service advisor
by Gerardo on 05/15/2024Not pleased with his customer service. He made no effort to put us as priority. We had car problems driving in from Houston to El Paso. When my husband took the truck in on Monday 4/22 morning he expressed to Marcó Porras that he needed the… truck back ASAP hopefully by Thursday. Because we were going to be headed back Friday morning. We went to had to Shamaley Ford on Wednesday 5/24 to see what was going on and they hadn’t started on our truck. Marco would only reply by text! That’s why we went by Shamaley Ford. We spoke to the service technician and he said Marco never stated the urgency in us getting outr truck back soon. So they put on the back burner. Not happy with he service.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for this miscommunication you experienced. I would like an opportunity to fix this and to earn your business, please contact me at smartinez@group1auto.com. I look forward to speaking with you. Sasha Martinez, NV Admin
Amazing service
by JAguirre on 05/13/2024My vehicle was in and out in 3 hours. Jerry, my service representative, is wonderful! Great customer service.We're delighted to learn about your positive experience and the amazing assistance provided by Jerry! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Great job
by Tony Espino on 05/04/2024Great work was done on time and very knowledgeable and friendly staffWe're delighted to learn that your experience was great! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Aaron is the best advisor ever!
by RubyRRR on 05/03/2024My F150 had some weird issues after a recall which included a rubber piece on the sunroof, the tailgate (open/close function), and a transmission issue. My truck is still under warranty. From the first day he ensured I was updated daily,… he got me a rental to ensure I was able to get around while the repairs were made. He is top notch for sure! Wonderful service!It's great to hear that your service representative took such good care of you and ensured that you were updated daily and provided with a rental car during the repairs. Top-notch service like that make a difference when dealing with unexpected issues. Thank you for choosing us!
Service
by Heriberto on 05/03/2024The gentleman who talk to me was very polite. He explained me the service to my truck. Shamaley Ford is the only dealer I recommend to my friends. I bought this truck from ShamaleyThat's great to hear! It sounds like Shamaley Ford provided excellent service for your truck, and you had a positive experience overall. Thank you for choosing us!
F150
by Rocket man on 04/27/2024My first service appointment at SHAMALEY Ford was very quick and professional.We are thrilled to hear that you had a quick and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Nothing but a scam and overselling
by Disappointed on 04/13/2024I just bought a used car from there 3 months ago. Still "Blue Certified". It was time for it's first oil change. Low & behold I get an email with a coupon offer for "the works" $39.95. so I made my appointment. I get there. Right out of the… gate they denied the coupon. "Oh that's only on Ford vehicles". Doesn't say that on the coupon or in the email. Of course not. They already got you there hoping the last you won't leave and go elsewhere (scam1). I bought the car here. "Oh well it's cuz this car takes synthetic" doesn't say that on the coupon or in the email. (Scam 2), but I'll get you a discount on the same service for you vehicle. It will be a 2 hour wait. Why did I bother making an appointment if I have to wait 2 hours? (Scam 3). So I wait. Then I get a notice the my car "failed" and 4 items need my attention. I just bought this car. Still under warranty and they wanted to do 1k work of work on my car. So I complained. "Oh those are just recommended. No! Your notice says FAILED. Not we recommend. Not we suggest. FAILED. That one word makes the customer feel like their car is in disrepair and needs these services immediately.(Scam4). I can keep going but you get the point. In the end a coupon for 39.95 would've cost 100 but they graciously discounted to 65.. gee thanks. I hope the additional 15 unpaid was worth losing a customer. My father worked there and he would roll over in his grave knowing this is the type of establishment this dealership has turned intoThank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this matter to my attention. I apologize for the inconvenience you experienced during your recent visit. It's important to us that our customers have a positive experience, and I regret that we fell short of your expectations. I would appreciate the opportunity to discuss your concerns further and work towards a resolution. Please contact me at your earliest convenience. Sasha Martinez Customer Relations Director Remote Experience Coordinator smartinez@group1auto.com
Great service
by Steve H on 04/10/2024Service department Aaron was on point from the time I arrived. Keep me updated on progress and then may pick up super easy.It's fantastic to hear that you had a great experience and that Alex provided on-point assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Service
by Great job on 04/04/2024Great customer service provided by Jose. He kept me informed in a very timely manner. He responded my other requests immediately. And provided the entire quote promptly. Thank youIt's fantastic to hear that you had a great experience and that Jose provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Horrible treatment towards women
by Euroque on 03/16/2024When I go get oil changes I never have an issue nor do they try to lie to me about what my truck needs or what I’m covered under. My wife took my 2023 F350 for a simple oil change and they tried to charge her for it and gave her a hard time… saying I wasn’t covered under free oil changes. I just bought this truck how am I not covered?! Why would I spend 100k for a truck and not even get my first 3 oil changes done at no cost. As soon as I get my other two oil changes done I won’t be returning to Shamaley for any service or purchasing vehicles from them again. Service guy who “Helped” my wife was Joe.We truly value your business and thank you for bringing this to my attention. Please contact me directly at smartinez@group1auto.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Sasha Martinez, Customer Relations Director
Truck service
by Ruben Rascon on 03/14/2024Jerry is excellent, he represents everything Ford should be, he's knowledgeable, corgial and he really takes care of the customer. Jerry needs a pay raise. Thank youThat's fantastic to hear! We're glad that Jerry provided you with such an excellent experience at Shamaley Ford and represented everything Ford should be. Thank you for recognizing his knowledge, cordiality, and dedication to customer care. We'll make sure to pass along your feedback. We're here to help and ensure your satisfaction with our services.
Regular oil change service
by Ebernal on 02/19/2024I was literally in and out in under an hour! Amazing!We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Oil Change
by Rodriguez on 02/20/2024Stopped by Shamaley Ford to get my Ford Explorer serviced. Jake was very courteous and super helpful by answering all my questions. I definitely recommend!We're delighted to hear that Jake provided courteous and super helpful service, answering all your questions during your visit to Shamaley Ford. Thank you for the recommendation! We appreciate your positive feedback, and we look forward to serving you again in the future!
Service on a Raptor
by Raptorspeed on 02/17/2024Great service from the Service advisor(Jerry Myles), Technician, Service Manager and the whole Shamaley team. My family has been dealing with Shamaley. Ford for about 5 years or more and we've been beyond satisfied with the serviceWe're thrilled to hear that you had great service on your Raptor at Shamaley Ford and that the entire team, including the Service Advisor (Jerry), Technician, and Service Manager, contributed to your satisfaction. It's wonderful to know that your family has been beyond satisfied with the service over the past 5 years. Thank you for choosing Shamaley Ford, and we appreciate your continued trust and support!
Cam phasers
by Marco Torres on 02/06/2024They did a great job on my F150, Marco Porras was very helpful all the time and it was a fast process!We're thrilled to hear that you had a great experience with Marco and our team regarding your F150! It's fantastic that they were helpful and efficient throughout the process. We appreciate your business and hope you enjoy your F150!
Shamaley Ford invites you to visit our car and truck dealership in El Paso, TX. Our team members are standing by to provide you with some of the best deals near you on Ford cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the El Paso area's most trusted Ford dealers.
ESPAÑOL
Shamaley Ford le invita a visitar nuestro concesionario de autos nuevos y usados en El Paso, TX. Visítanos hoy para carros Ford y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Ford en el área El Paso.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi Oscar, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!
by Noel Guber on 06/07/2024