Shamaley Ford
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Dealership Service Review
service Rating
Never fulfill there service promise
Written byon 06/03/2024
Today I went to shamaley Ford for an oil change and tire rotation. I also asked about fixing the check engine lights, my Bronco has for over a year. Because everything I go or call, it's the same story. Their diagnostic is out of town on a training. It will take at least 3 or more days and there are no loaners available. I decided to do just the oil change and tire rotation. I asked them to do the 5 tires and of course after 8 hrs with my vehicle, they didn't rotate the 5th tire. Beware they charge you $4.00 to set up an appointment. Anyway it is unfortunate that El Paso is small and has a limited amount of Ford dealers. I would use that as an advantage and capitalize on customer service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Sara Thurston on 06/06/2024
Dealer Response
Thank you for informing me about your unsatisfactory service. Please know that we are looking into your concerns, I will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.
Sasha A. Martinez
Customer Relations Director
915-629-4237
smartinez@group1auto.com
ReportLaura Villalobos on 06/05/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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