Shamaley Ford
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Dealership Service Review
service Rating
Awful customer service
Written byon 05/21/2024
Really disappointed with the customer service. I had an appointment for services, I pull up five minutes early. No one around so I go ask for assistance. Gentlemen is rude and has headphones in. Tells me to go wait by my truck and someone will get to me when they can. Just felt like they didn’t value my time at all nor show me a level of respect (I called him Sir and he called me “boss”). With so many automotive places around I will never be back and I will ensure friends and family know not to come here. Also an oil change and tire rotation took 3 hours on a Monday afternoon
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 05/22/2024
Dealer Response
Thank you for bringing this to my attention. I apologize for the long wait time to have your vehicle serviced with us. I would like an opportunity to fix this and to earn your business, please contact me at smartinez@group1auto.com. I look forward to speaking with you.
Sasha Martinez, Customer Relations Director
ReportLaura Driscoll on 05/21/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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