Shamaley Ford
Back to Service Reviews
Dealership Service Review
service Rating
Service advisor
Written byon 05/15/2024
Not pleased with his customer service. He made no effort to put us as priority. We had car problems driving in from Houston to El Paso. When my husband took the truck in on Monday 4/22 morning he expressed to Marcó Porras that he needed the truck back ASAP hopefully by Thursday. Because we were going to be headed back Friday morning. We went to had to Shamaley Ford on Wednesday 5/24 to see what was going on and they hadn’t started on our truck. Marco would only reply by text! That’s why we went by Shamaley Ford. We spoke to the service technician and he said Marco never stated the urgency in us getting outr truck back soon. So they put on the back burner. Not happy with he service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Showing 2 comments
Sort by:
Customer Service on 05/22/2024
Dealer Response
Thank you for bringing this to my attention. I apologize for this miscommunication you experienced. I would like an opportunity to fix this and to earn your business, please contact me at smartinez@group1auto.com. I look forward to speaking with you.
Sasha Martinez, NV Admin
ReportLaura Driscoll on 05/16/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Report