Shamaley Ford
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Horrible treatment towards women
Written byon 03/16/2024
When I go get oil changes I never have an issue nor do they try to lie to me about what my truck needs or what I’m covered under. My wife took my 2023 F350 for a simple oil change and they tried to charge her for it and gave her a hard time saying I wasn’t covered under free oil changes. I just bought this truck how am I not covered?! Why would I spend 100k for a truck and not even get my first 3 oil changes done at no cost. As soon as I get my other two oil changes done I won’t be returning to Shamaley for any service or purchasing vehicles from them again. Service guy who “Helped” my wife was Joe.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 04/03/2024
Dealer Response
We truly value your business and thank you for bringing this to my attention. Please contact me directly at smartinez@group1auto.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Sasha Martinez, Customer Relations Director
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