Customer Reviews of AutoNation Ford Burleson
Review type:
Service
by Teresa B on 02/04/2025Had appointment for oil change. Got right in and service was done in a timely manner.Quick service!
by Destiny on 05/15/2024Matt was a great service adviser. Got my car fixed quick and it runs great! Thanks so muchHello Destiny, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
Thank you Douglas
by Ray Johnson TDF Fleet on 03/27/2024This is a great place to have your Ford serviced. Douglas is quick and informative. Thank you all for your help.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They got me real good!
by Screwed on 03/13/2024I took our vehicle to AutoNation Ford Service Center which we had purchased at another AutoNation dealership with the extended warranty. Made an appointment to have our AC looked at and a coolant leak. Arrived at my allotted time and gave… them my information and keys. Expecting to have some form of communication with them about the repairs within a few days to a week and crickets. Into the second week I contacted our service advisor and he stashed that they are short handed and they are trying to work us in. I asked about a loaner vehicle since they had my car for over 14 days at that point. He said we can put you on the list and there are about 20 people in front of you. The games of no contact lasted over three weeks when I was finally able to get in contact with the service manager. He advised me that they are working on vehicles as fast as they can and even told me they have had one truck for over five months. Shortly after one month of being without our car they call and state that all repairs have been denied and then turned around and charged us $350 for diagnostic fees. He did offer to replace the $12 part on the AC for a total of $950. Overall their service department failed in every way! I would be very cautious of buying or having service performed through that dealer. To top it off we later spoke with a family friend and he said the same dealer has had his truck for over a month without any timeline on repairs. Avoid at all costs if possible.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3224 to discuss what we can do to help.
2022 Bronco Maintenance
by Michael J on 11/22/2023Very good service. Even reminded me that I had a Service Recall that needed to be addressed.Hi Michael, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by SusanLD on 11/21/2023Walked in and stood there waiting to be helped. People working there walked right by me as if I didn't exist and others talking to each other like nobody was there. Then the person that did help was alright, but texted it was ready, no… phone call. I have always been called before when I leave it there. The place has become more and more disappointing every time I walk in the last couple of years. No time frame was given.Hi, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3224 to discuss what we can do to help.
Oil change
by StevenT on 11/20/2023Appreciate the friendly staff and the videos they show of your vehicle of what it don't or does need done to it!Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Burleson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Alignment, wheel balancing, and rotation
by cheeny1 on 11/19/2023Good experience here, took care of a front end alignment, wheel balancing and rotation.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
New service
by Birdshot 110 on 11/16/2023I scheduled my car for an oil change and tire rotation. They now provide a valet service that will come to my house and take the car in for the oil change. I was kept informed of the progress and the car was returned. The driver was… friendly and professional.Hi, we appreciate you taking the time to leave us a response, If you ever need help, just give us a call. Happy motoring!
Service on F150
by GrampyS on 11/13/2023Very good went in for recalls of course only one could be completed, because policy is it has to fail before being fixed.Hello, thank you for taking the time to leave us feedback. If you'd be willing to provide more feedback, please reach out to us at (817) 522-3224 so we can assist you further.
Just Awful.
by NoMoreFords on 10/30/2023Please don’t waste your time here. They change your oil and send a video that showed my “aired up tires” only to get in a find the PSI 6pts off on the entire left side. Yes, I came in with them “aired up,” so be prepared they don’t actually… check them. Also, took 2 WEEKS for them to “diagnose” faulty running board motors and then another 2 weeks for me to slip through the cracks while they let my service advisor go and didn’t continue to diagnose the transmission issues. How is that even called service? Pretty sure the only good, bright spot in the whole service dept is Kipp and his young helper that checks people in/out. Thankful for his help getting my car pushed through to finish and getting me the heck out of there. WEEKS for service. There’s nothing positive about it, and you’d be wise to visit anywhere else.Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Burleson take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (817) 522-3224. We hope to hear from you.
Getting key fob made.
by Kbr2518 on 10/30/2023They were able to see ne right away. As soon as they knew they had the right key fob, they put me in the queue. Instead of making me wait at the dealer they dropped me off at my apartment, then dropped my car off when they were done. Very… convenient.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Battery replacement under warranty
by thdneill on 10/28/2023I made an appointment for Saturday at 12:15 to have my battery replaced under warranty on my 2021 Ford F150. I dropped the truck off at the dealership on Friday at 5:30 pm so it would be there in plenty of time. They told me my truck would… be ready to pick up on Saturday afternoon. After calling several times and leaving messages to no response I decided to drive to the dealership to see what was going on. This was after 3 pm. When I got there they told me that a porter parked my truck in the wrong place and that they hadn't even looked at it yet. They told me they would still get it out Saturday and to come back at 5 when they close. I was on my way back to the dealership at about 4:45 when they called me and told me they didn't have the battery in stock and that it would be Monday before they could return my truck. Ultimately on Monday they did fix my truck and delivered it to my house. I only live about 3 miles from the dealership.Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Lack of communication
by TheDustin on 10/25/2023Left multiple voicemails with different Advisors and was NEVER called back. Had to book an oil change and actually go to the dealership to sit down in front of someone to discuss the issues needing to be worked on, as opposed to over the… phone. They are polite, and thorough, but tough to get ahold of, even though I purchased a service package. I just feel there were things we could have discussed prior to me going to the site so I didn’t have to schedule an additional service visit. Now I have to bring my truck back for another visit as opposed to being prepared to leave it that day, due to lack of knowing what to expect.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3224 to discuss what we can do to help.
Retired College Administrator
by Jeasonreview on 10/22/2023I took my F-150Platinum truck in to the Ford AutoNation Service Center to : 1) perform a 160,000 mile service, 2) replace a defective tire sensor, and 3) trouble-shoot a malfunctioning back-up camera. I had already set an 7 am appointment… with Douglas Owen, service rep, to coordinate the service activities. He efficiently coordinated the truck through the scheduled activities and communicated with me throughout the morning and early afternoon as events were completed. Douglas completed all requested services except for replacing the back-up camera. The camera was not in stock and was on back-order. Additionally, Douglas verified that the camera was under warranty from a previous replacement one year earlier. Douglas is a very professional and efficient service rep with exceptional communication skills. I highly recommend his services when using the Burleson location.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Burleson. We hope to be of service to you again in the future. Best wishes, AutoNation Ford Burleson
Service Department
by Mr Master on 10/20/2023Took car in for recall and an oil change. Plus got my extra key after a year. We are always happy with their service departmentHi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Burleson! Drive safe, and we'll see you on the road.
Oul chance
by WILKERW1 on 09/26/2023Made a appointment and got in the same day, was told it would take a hour and it did. Was informed about a recall and other things that was suggested for my Bronco. Everything was done quicklyHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
10,000 mile service
by robro11 on 09/25/2023Service was very quick and the service personnel were all helpful.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Oil Change
by Lisa.B.L on 09/16/2023Had my oil changed and told them to look everything over to make sure all was in great working order, Very nice employees and the work was done in about 1-1 1/2hours or so, and they said everything else looked good.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Vehicle service
by C Kinman on 09/11/2023My experience was great. Matt Masters kept in contact with me. I’ll definitely be going back.Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Burleson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mrs Joyce jackson
by Joyce w on 08/28/2023Very good. Left vehicle - brought me home. Delivered vehicle when work doneHi Joyce, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Teresa, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Nyla Silvester on 02/06/2025