AutoNation Ford Burleson
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Dealership Service Review
service Rating
Oil change
Written byon 11/21/2023
Walked in and stood there waiting to be helped. People working there walked right by me as if I didn't exist and others talking to each other like nobody was there. Then the person that did help was alright, but texted it was ready, no phone call. I have always been called before when I leave it there. The place has become more and more disappointing every time I walk in the last couple of years. No time frame was given.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Seth Simpson on 11/23/2023
Dealer Response
Hi, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3224 to discuss what we can do to help.
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