AutoNation Ford Burleson
Dealership Service Review
I made an appointment for Saturday at 12:15 to have my battery replaced under warranty on my 2021 Ford F150. I dropped the truck off at the dealership on Friday at 5:30 pm so it would be there in plenty of time. They told me my truck would be ready to pick up on Saturday afternoon. After calling several times and leaving messages to no response I decided to drive to the dealership to see what was going on. This was after 3 pm. When I got there they told me that a porter parked my truck in the wrong place and that they hadn't even looked at it yet. They told me they would still get it out Saturday and to come back at 5 when they close. I was on my way back to the dealership at about 4:45 when they called me and told me they didn't have the battery in stock and that it would be Monday before they could return my truck. Ultimately on Monday they did fix my truck and delivered it to my house. I only live about 3 miles from the dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No