AutoNation Ford Burleson

I took our vehicle to AutoNation Ford Service Center which we had purchased at another AutoNation dealership with the extended warranty. Made an appointment to have our AC looked at and a coolant leak. Arrived at my allotted time and gave them my information and keys. Expecting to have some form of communication with them about the repairs within a few days to a week and crickets. Into the second week I contacted our service advisor and he stashed that they are short handed and they are trying to work us in. I asked about a loaner vehicle since they had my car for over 14 days at that point. He said we can put you on the list and there are about 20 people in front of you. The games of no contact lasted over three weeks when I was finally able to get in contact with the service manager. He advised me that they are working on vehicles as fast as they can and even told me they have had one truck for over five months. Shortly after one month of being without our car they call and state that all repairs have been denied and then turned around and charged us $350 for diagnostic fees. He did offer to replace the $12 part on the AC for a total of $950. Overall their service department failed in every way! I would be very cautious of buying or having service performed through that dealer. To top it off we later spoke with a family friend and he said the same dealer has had his truck for over a month without any timeline on repairs. Avoid at all costs if possible.