AutoNation Ford Burleson
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Dealership Service Review
service Rating
Lack of communication
Written byon 10/25/2023
Left multiple voicemails with different Advisors and was NEVER called back. Had to book an oil change and actually go to the dealership to sit down in front of someone to discuss the issues needing to be worked on, as opposed to over the phone. They are polite, and thorough, but tough to get ahold of, even though I purchased a service package. I just feel there were things we could have discussed prior to me going to the site so I didn’t have to schedule an additional service visit. Now I have to bring my truck back for another visit as opposed to being prepared to leave it that day, due to lack of knowing what to expect.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Stephanie Mavis on 10/27/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3224 to discuss what we can do to help.
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