Lithia Chrysler Jeep Dodge Ram FIAT of Bryan College Station
Awarded 2022
Customer Reviews of Lithia Chrysler Jeep Dodge Ram FIAT of Bryan College Station
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344 reviews
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Brandy Young is awesome
by E Burton on 05/29/2021We just purchased a used Tacoma here and Brandy Young was our sales representative. She was awesome and even pointed us towards a car we weren't considering that we ended up buying. She also communicates the rest of the buying process… very well and got us out of there on time.Excellent Service
by David Smith on 05/28/2021The service that I receive at Lithia is excellent. The people are friendly and courteous as well as very knowledgeable with all aspects of the vehicles.Great Auto store
by TODD BROWN on 05/28/2021The service manager and dept our always prompt courteous and professional. Riz is the best, my wife and I enjoy working with this gentleman always a joy. Thank you allService
by Brenda Brown on 05/28/2021Always professional and friendly. Riz is the best! Though I don’t know the technician’s name I always have excellent service from those guys!!Best service ever
by Jbigley on 05/27/2021Took my car in right at the end of the day expecting to have it's oil changed the next morning. They were able to get it done before closing without me even asking which was an unexpected but very much appreciated surprise. Thanks… especially to Rizwan, definitely made my day with that!Awesome!!
by Bobby Hall on 05/27/2021Our salesperson.."Oscar" was very informative and very helpful and took the time to explain all details and made the buying process so much easier...Brandon in finance explained all finance agreement thoroughly. Both Oscar and Brandon made… our buying process a pleasure!Great Service
by Matt W on 05/27/2021The Service Dept here was amazing. They walked us through everything we needed to know and gave accurate time estimates. I will definitely use them again.Very good service
by Ben Crenshaw on 05/26/2021Fast friendly serviceGreat service department
by Tony on 05/24/2021Fast dependable serviceDidn't fix the underlying problem
by Chuck on 05/23/2021Had my car towed in for repair after it breaking down on the highway for overheating and not starting. Technician was nice, but charged 900 to replace a bettery and an starter. Also did not address the issue of overheating when I questioned… about it and assured me it was fixed. My check engine light came back on that same day. Tl/dr got over charged for a still broken car.Jimmy handled the transaction very swiftly and the way I wanted. Great guy!
by CW Ely on 05/22/2021They are stand up people and explain everything great.Had to call several times to fix camera that was broken since day I bought
by Jeep Cherokee on 05/21/2021After they sold me the car with a broken rear camera (which they said they would get it fixed the week after) they completely ignored me as a client. I had to call several times, being put on hold for hours until I finally got someone from… Financial (by the way was not even her job but she went above and beyond to help me) to schedule my repair. Over 2 months later, I got an appointment to get it fixed. I dropped it off by 8 and soon after I got a text message saying my car would be ready by 11:30. I got there by 1pm and they were just finishing it, but the guy said they never texted me saying car would be ready by 11:30. I wouldn’t mind waiting, but please fix your system so it doesn’t send people wrong information!Out of state purchase
by KE on 05/19/2021We purchased the vehicle out of state and were assured they have experience working with our state's DMV and are familiar with the process. It has been nearly TWO MONTHS since we signed paperwork for the $75 ,000 truck we purchased on 3/31.… We picked up the vehicle less than 2 weeks later 4/12 and have yet to receive confirmation the paperwork is finalized. Every couple of weeks we get an email saying they forgot to have us sign paperwork, and just received one from the title clerk who is beginning the process but needs more information from us first. In fact, when we reply with signed paperwork scanned back, we ask for confirmation of receipt or follow up when paperwork is processed, but have not received responses from these people. This is absolutely unacceptable. I have reached out to attempt to resolve this issue with the Sales Manager Nick, but he made excuses for his staff and in "looking into it" said he would call back but had the DMV title clerk call me back to discuss. Completely unprofessional. I would caution anyone from buying from this dealer out of state. Hopefully Texas buyers have better luck with the process, but ultimately, I wouldn't want to deal with any of these people again as they clearly only care about selling a vehicle rather than any sort of BASIC customer service and follow through. For a customer who didn't try to haggle and didn't ask for anything extra or special, I would expect to be treated a little better than this.Swift, Professional, and Polite.
by James DeBose on 05/19/2021Car shopping at it's best, customers should expect to purchase the vehicle that they want with no hassle, customer service beyond reproach while simultaneously being treated like family.Oil change and new tires.
by micheal dewilde on 05/18/2021The dealership did a great job and ensured that everything was done correctly I highly recommend them.Weirs
by Jamar on 05/18/2021Service so bad border disrespect. Made an appointment via CarAdvise but when I called the shop to confirm the appointment was told that they do not do appointments have to be a walk in. The day I go in they tell me they close early at 4 and… the advised me to drop off first thing in the morning. Saturday morning between 7:30 and 8 I dropped my vehicle off, around noon I called to check on it and was told they still haven’t looked at it and they were closing at 4:30, followed up at 3:30 and they told me that all of their appointments come first and they weren’t going to be able to look at it. So I went to pick me car up. Add insult to injury was at the dealership multiple time that week and informed the appraiser that I was needing my breaks looked at. Ended up going some where when my first appointment wasn’t honored and they told me it has to be checked at the dealership and sadly it’s the only one in the area.Thanks, Sonny!
by Margaret on 05/18/2021While I was fully not expecting to walk out with a new lease, I’m glad I was in the right spot at the right time. Sonny, Nick and Brandon were all very helpful and patient with me throughout the process. I would recommend this dealership!Love them!
by Latarsha Pratt on 05/17/2021Likes: great customer service, communicate info about your vehicle well, patient, offers you a place to hang until your vehicle is ready Dislikes: long wait timeAmazing experiance purchasing a new truck!!!
by Jim Sanchez on 05/17/2021I really like the sales rep Archie. He described the process every step of the way and was dead on with the outcome. He was with me every step of the way and even went above and beyond to touch some things up on the truck when final signing… happened.Dodge New Car Sales
by 2021 Dodge Charger on 05/17/2021Our sales rep spent allot of time with us on 5 separate test drives. He was courteous and patient during the decision making processes. The price and included options were better than other area dealers. The paperwork can be a bit… confusing in the breakdown of numbers. We were charged $1598.00 for "dealer installed options" above the advertised price which more than deleted our $1500.00 discount incentive. I asked the sales rep and the finance department about this several times but never felt like we were given a definitive answer, nor was there anything in writing describing what exactly we were paying for. One item we were told was part of the "dealer installed options" was wheel locks but the window sticker had $75.00 for factory wheel locks included in the MSRP. Another item was window tint which had not been done. I had to point this out to our sales rep. He did a good job of ensuring we got the windows tinted. He made an appointment a week later for us to leave the vehicle for the window tinting.
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About our dealership
Buying a new vehicle can be a timely and sometimes frustrating experience. But here at Bryan CJD, we strive to take that hassle and frustration out of the process and provide you with a fun, relaxed and friendly atmosphere. With over 100 years of combined sales experience, our highly knowledgeable, friendly and caring staff strives to make you feel at home as soon as you drive onto our lot. If you want to stay close to home and avoid the big city hassle, come see us at Bryan CJD.
What sets us apart
2019, 2020, 2021 Dealer Rater Consumer Satisfaction Award
2019 & 2020 DealerRater Dealer Of The Year
#1 Ram, Jeep, Dodge dealer in the Brazos Valley
2020 Carfax Top-Rated Dealer
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish