Lithia Chrysler Jeep Dodge Ram FIAT of Bryan College Station
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Had to call several times to fix camera that was broken since day I bought
Written byon 05/21/2021
After they sold me the car with a broken rear camera (which they said they would get it fixed the week after) they completely ignored me as a client. I had to call several times, being put on hold for hours until I finally got someone from Financial (by the way was not even her job but she went above and beyond to help me) to schedule my repair. Over 2 months later, I got an appointment to get it fixed. I dropped it off by 8 and soon after I got a text message saying my car would be ready by 11:30. I got there by 1pm and they were just finishing it, but the guy said they never texted me saying car would be ready by 11:30. I wouldn’t mind waiting, but please fix your system so it doesn’t send people wrong information!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes