Customer Reviews of Kia of South Austin
Review type:
Great
Great service…friendly & helpful staff
by June B on 09/06/2022Neill, my service advisor kept me posted on progress of service and carefully explained what was involved in the needed service.Thank you for your kind words for Neill, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
Outstanding Service
by T Lewis on 08/31/2022Neil (Service Advisor) greeted us with a smile 😊. My appointment was for a tune up, however, when I explained the issue he gave me the recommendations and gave me the option to prioritize the service work. He was not pushy but personable… and I really appreciate it. I will return for all my service needs. Thank You Neil!Thank you for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!
Helpful and professional
by J Good on 08/27/2022Was able to make a last minute appt and everyone in the service dept was extremely kind and very professional. Hector was wonderful!We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Amazing Service
by Debra Galloway on 08/24/2022My service technician (Altony) was amazing. Not only did he take the time to listen to my concerns but he actually took more time to research my car’s maintenance records. His research and follow-up thru upper management resulted in a very… significant savings for me. Altony demonstrates patience, understanding and professionalism but what really stands out is his smiling face every time he greets me.Thank you for the review, Debra! We are very happy to hear that our team treated you well and was able to help you with your service visit.
Helpful service techs!
by Jacob F on 08/23/2022Salvador helped me with an issue I was having with my new car. He took care of everything I needed done, and then some, very good experience!Thank you for your positive review, Jacob! We appreciate your business.
Great Service
by YCA on 08/03/2022Professional and did a great job with carThank you for your kind words! We look forward to your business with us again!
For Mr Neil (ONLY)
by Virginia on 08/03/2022The person who serviced my vehicle was very friendly and customer oriented. He made sure my vehicle was serviced and safe for my grandchildren. I extremely appreciated all his advice and assistance with my vehicleThank you Virginia! We are glad our staff provided you with an enjoyable experience. We look forward to your business with us again!
Long wait service not completed
by YM on 07/31/2022I waited 4 hrs for an oil change and tire rotation. I was quoted 2 hrs. About 2 1/2 hours into the wait, I checked on the status. I was told they were working on the recall item that was also identified and would be about 30 more minutes.… At the third hour they came to tell me there was a mixup. They did work on my car that was not requested (and of course I would not be paying for) but now they were going to do the oil change and tire rotation. An hour later they said the work was completed I got in my car & went home. I noticed that the tires were not changed (there are tires marks). Which means they didn’t actually do the tire rotation and the receipt shows that I was not charged for a rotation. I didn’t check the receipt while I was paying because they said they were giving me a discount because of the long wait and mixup. I called they said it was done, I don’t believe that it was. They do have photos of the vehicle that they take when you check in, so I would like to see those photos so I can verify if it was done or not. They did offer for me to come me back in and “do it again”. The work that was done seems fine. Note they provided an accurate quote but the work was just not completedThank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido General Manager 512.444.6635 kasido@Kiaofsouthaustin.com
Best KIA Service around!
by NGonzo on 07/23/2022KIA South Austin exceeds our expectations!Thank you for your kind words! We are so glad we were able to provide you with a great experience and exceed your expectations! Please let us know if there is anything else we can help you with. We look forward to your next visit!
Good follow thru
by Susanne on 07/16/2022Jonathan was helpful and had my car finished a day before promisedThank you for your kind words for Jonathan, we appreciate it!
Fixed my ride
by Red on 07/09/2022Kia of South Austin fixed my ride and were friendly. Got everything done that was needed.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Service used to be better
by SRT on 07/08/2022The usual service manager was not present during my last visit. The service department was extremely backed up today and usually is much more efficient. I’m going to make sure this wasn’t a one time thing next time I go. If he doesn’t work… there any longer (I think his name was Oscar), I will try another Kia dealership. It took my car 5 hours just to have the oil changed, tires rotated/balanced, and to change an air filter. I made an appointment in advance and it didn’t even matter that I did. No one talked to me until 20 minutes past my appointment time and I had gotten there early. I couldn’t get anyone to answer the phone for an update either and didn’t receive any text updates like I used to in the past. It was definitely not as smooth of a visit like it’s been in the past.Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido General Manager 512.444.6635
Very Respectful Service
by Cynthia on 07/02/2022Well it is hot outside people need to relax give them a moment, but service must write a list and find the 30 seconds it takes to call clients. Other than that they are all over it taking care of each client in these extremely hot tasking… triple digit days. Hector and Salvador thank you. All the people in services attentive and nice respectful.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
I finally have my car back!
by Dalila on 07/01/2022My car got towed to the dealer due to engine knocking. Anthony told me most than likely I’ll need a new engine. Keep in mind my car has 113k miles and Anthony was able to get it covered under warranty. Thank goodness 😅 he also told me I… needed a new drive belt and he was able yo help lower the bill for me. I’m a mom of 3 and I told him I need my car back. He made sure to update me on the status of my carThank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Kia Day!
by Jonathyn Murry on 06/15/2022Liked How friendly our salesman was!Thank you for your kind words for our staff, we appreciate it!
Best service
by Laura on 06/11/2022Quick and friendlyThank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!
Oil change not to be trusted
by Not happy on 06/08/2022First oil change for new 22 Kia telluride. Didn’t know when to get an oil change. So chatted with the online person and they said 10k miles. Seemed off so I called the person I bought the car from, different dealership, they said 7,500.… So made an appt with kia south austin. Was shown price for $81 well apparently that was without sales tax, shop charge and other PS. Came to $103 and change. Oh made an appt and no one was there for 10-15 minutes. 5 people entered and left the office and didn’t acknowledged the 4 ppl waiting in line. Before I left I asked at what milage should I get an oil change. That person said 5k. Also oil change took 1.5-2 hoursThank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido General Manager kasido@Kiaofsouthaustin.com
Wow
by Jp on 06/02/2022Fast friendly serviceThank you for being our customer, we appreciate your kind words!
If I can give 0 stars, I would.
by Rizer on 06/02/2022Worst experience ever! From the moment we dropped our car off, till the following week it was a horrible experience. We asked if we will be getting a loaner and Saldivar (Al) told us we would have to call corporate. He gave us a phone… number on a piece of paper, which turned out to be an insurance company ( Fidelity insurance to be exact ) We called the service department back after we called that corporate number and let them know the number that was given to us and that it was to an insurance company and we were told that our service advisor would give us a call back. We never heard from him. Finally called him on a Thursday four days after we dropped our vehicle off and we were finally able to talk to him. He told us what the problem was with the car the price of it and that it would be ready the very next day which is Friday. My husband called on Friday could not get a hold of any service advisor we just kept getting told that they will send an email out to all the service advisors or the service advisor and we will be getting a callback never heard anything. Call Dawn Saturday the young lady I spoke with said that she would give our service advisor the message for him to call us back. Never got a call back. Called Monday morning and we were told that they couldn’t get a hold of any service advisors. Mind you we called first thing in the morning when the service department opens. And yet there was no service advisor available to take our phone call according to the receptionist. Finally later that afternoon Al Called my husband and told him that we can go pick the car up. We went in the morning on Tuesday to go pick up the car. Not only did they not do what they said they were going to do by cleaning the oil out the hat leaked everywhere under the hood, but they left the vehicle dirty with their fingerprints handprints inside the car and outside the car. Worst experience ever and I do not recommend them to ANYONE!!! The service department needs better training.Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido General Manager kasido@Kiaofsouthaustin.com
Less than attentive.
by Leon on 06/01/2022I had my own oil and additive and the tech used only the oil and didn't ask about the additive. So only 5 quarts of oil was put in(also noted on invoice). Called and left message for Jeremy at 4:30 see what his recommendation would be, and… to find out why the tech nor advisor asked about the amount of oil the tech put in.Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido General Manager kasido@Kiaofsouthaustin.com
Friendly people / Long wait times
by C on 05/31/2022The service desk person was helpful and friendly. But my appointment was so lengthy that I really was losing hope. I don’t understand how after making an appointment, it can take so long to get an oil change. My car wasn’t seen until over 2… hours after I dropped it at the service department.Thank you for your feedback about the time taken to service your vehicle because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Kalani Asido General Manager kasido@Kiaofsouthaustin.com
Kia of South Austin invites you to visit our new and used dealership in Austin, TX. Our team members are standing by to provide you with some of the best deals near you on Kia cars and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Austin area’s most trusted Kia dealers.
ESPAÑOL
Kia of South Austin le invita a visitar nuestro concesionario de autos nuevos y usados en Austin, TX. Visítanos hoy para carros Kia y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Kia en el área Austin.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we're happy you found David to be so supportive during your experience here at Kia of South Austin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Nyla Silvester on 06/06/2024