Kia of South Austin
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Oil change not to be trusted
Written byon 06/08/2022
First oil change for new 22 Kia telluride. Didn’t know when to get an oil change. So chatted with the online person and they said 10k miles. Seemed off so I called the person I bought the car from, different dealership, they said 7,500. So made an appt with kia south austin. Was shown price for $81 well apparently that was without sales tax, shop charge and other PS. Came to $103 and change. Oh made an appt and no one was there for 10-15 minutes. 5 people entered and left the office and didn’t acknowledged the 4 ppl waiting in line. Before I left I asked at what milage should I get an oil change. That person said 5k. Also oil change took 1.5-2 hours
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Customer Service on 06/09/2022
Dealer Response
Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Kalani Asido
General Manager
kasido@Kiaofsouthaustin.com
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