Kia of South Austin
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Dealership Service Review
service Rating
Less than attentive.
Written byon 06/01/2022
I had my own oil and additive and the tech used only the oil and didn't ask about the additive. So only 5 quarts of oil was put in(also noted on invoice). Called and left message for Jeremy at 4:30 see what his recommendation would be, and to find out why the tech nor advisor asked about the amount of oil the tech put in.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Customer Service on 06/06/2022
Dealer Response
Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Kalani Asido
General Manager
kasido@Kiaofsouthaustin.com
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