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Kia of South Austin


5306 S IH 35, Austin, TX 78745 (map)
Today 9:00 AM - 9:00 PM
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Yes (26) No (8)
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Dealership Service Review

3 out of 5 starsservice Rating
Long wait service not completed
Written by YM on 07/31/2022

I waited 4 hrs for an oil change and tire rotation. I was quoted 2 hrs. About 2 1/2 hours into the wait, I checked on the status. I was told they were working on the recall item that was also identified and would be about 30 more minutes. At the third hour they came to tell me there was a mixup. They did work on my car that was not requested (and of course I would not be paying for) but now they were going to do the oil change and tire rotation. An hour later they said the work was completed I got in my car & went home. I noticed that the tires were not changed (there are tires marks). Which means they didn’t actually do the tire rotation and the receipt shows that I was not charged for a rotation. I didn’t check the receipt while I was paying because they said they were giving me a discount because of the long wait and mixup. I called they said it was done, I don’t believe that it was. They do have photos of the vehicle that they take when you check in, so I would like to see those photos so I can verify if it was done or not. They did offer for me to come me back in and “do it again”. The work that was done seems fine. Note they provided an accurate quote but the work was just not completed

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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Customer Service on 08/01/2022
Dealer Response
Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido General Manager 512.444.6635 kasido@Kiaofsouthaustin.com
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