Kia of South Austin
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Dealership Service Review
service Rating
Friendly people / Long wait times
Written byon 05/31/2022
The service desk person was helpful and friendly. But my appointment was so lengthy that I really was losing hope. I don’t understand how after making an appointment, it can take so long to get an oil change. My car wasn’t seen until over 2 hours after I dropped it at the service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 06/01/2022
Dealer Response
Thank you for your feedback about the time taken to service your vehicle because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Kalani Asido
General Manager
kasido@Kiaofsouthaustin.com
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