Customer Reviews of AutoNation Toyota South Austin
Review type:
Smooth process throughout
Good but took a long LONG time
by roflmom on 02/18/2023I arrived at 7AM and was told my assigned service advisor was running late and another would help me. There were only 3 other customers in the waiting room so I thought it would probably be pretty fast. I'm used to being there an hour or… two hours tops. There was no feedback and there were no updates. After going inside to wait, the service advisor visited me one time to make recommendations and get approval and there were no other updates offered during the SIX HOUR visit. I left at 1:00 PM, when I went looking for the service advisor. My car was suddenly ready immediately.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (512) 518-6900 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
emergency help from tony
by austintrvls on 02/13/2023weird noise came on while traveling; stopped at autonation toyota in austin and Tony Sabatoni was the best toyota service rep ever! even though i had no appt, he was able to get my auto on the computer which exposed the problem, and he got… it repaired in record time! so thankful! and if ever traveling near austin again and need auto help, i will certainly to Tony!Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Great experience purchasing car
by nadiamatin on 02/13/2023I had a fantastic experience working with Alex Lomeli at Autonation Toyota. He was helpful, kind, prepared and made buying a car as a first time buyer and young woman a great experience and one in which I didn’t feel anything but respect… and helpfulness from the dealership. I highly, highly recommend them.Hi, we're glad you had such a wonderful experience with us! We appreciate your recommendation of AutoNation Toyota South Austin and we hope to be of service again in the future.
Car service
by FMA/ATX on 02/07/2023Booked my appointment on line and showed up @ time scheduled. They took my car back for service promptly and honored my coupon I received thru email.Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
No upselling, just good mechanical advice
by bobsmith on 02/06/2023I am very happy with my most recent trip to Auto Nation S Autin and will return.Hi Bobsmith, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Fast and Simple
by Brian G on 02/05/2023My experience was fast and simple. Collin and Ali were able to answer all our questions. I would go back here again.Hi Brian, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Excellent Service
by EuniceM on 02/03/2023Fast and very good service.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Service
by Vicky.. on 01/27/2023This was at the top of the services I’ve ever experienced for my < 2 year old car at a Toyota dealership. The people were very nice and clear in communicating what to do and when to go about doing it. It also only took an hour to complete… my regular maintenance on a weekday afternoon. Then when I was paying and I asked questions about my service plan, the service man was very nice in explaining the details for future visits. I originally bought my car in San Antonio, but I’ve been having horrible experiences at the universal Toyota. I’m definitely going to get my car serviced in Austin from now on.Hi Vicky, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Sub Standard Customer Lounge and No Wash with Service
by Robert P on 01/26/2023I will start by praising AutoNation South Toyota's service advisor, Art Gomez. Art greeted me in a professional and courteous way at drop off and made sure to get my vehicle in and out of service as quickly as possible while I waited on… site. Art actually returned my vehicle back to me in less time than he estimated, beating his estimate by 30 minutes. This meant a lot to me. Art has nothing to do with my 2 star rating. I appreciate the 2year complimentary service - but we all know that first service after 2 year or 25 K miles is a big one, that the customer must pay for. Changing fluids, air filters, brakes, etc. that the manufacturer recommends - it'll be hundreds of dollars. I digress. The two star rating comes from the following: First, there is not enough seating in the customer waiting lounge. Next, nothing is provided except coffee. How about providing some bottled water and donuts or granola bars? There are instructions on how to use the coffee maker posted on the wall; however, after two tries, I still couldn't make a cup of coffee. I suggest using a simpler device, like K Cup coffee makers. The chairs are not comfortable and there is not enough table/chair options for customers to use portable computers. Why don't you run the customer's vehicle through a car wash? It's a small gesture, but goes a long way toward providing excellent customer service. These are small things (nit-picky) but when I owned a Honda, these small things were standard within the Honda service department.Hello Robert, Thank you for taking the time to share your feedback with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (512) 518-6900 -- we hope to hear from you soon.
Routine Oil Change
by Marc12345 on 01/20/2023This dealership consistently drops the ball in regards to communicating to their customers what is going on. I arrived for a routine oil change that was prepaid with the Toyota Care package. After 3 hours, they attempted to sell me over… $500 of ‘recommended maintenance’ for a 2016 Corolla that only has 50k miles. After declining, the salesperson asked me to to swipe my card without explaining what the breakdown of costs were. They tried to charge me over $160 for the oil change (should be included) and a car inspection. Thankfully I questioned the charge and they only ended up charging me for the $18 inspection. This is not the first awful experience I’ve had at this dealership. I can’t wait to pay this car off and never go here again. This dealership is the prime example why people do not trust mechanics.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 518-6900 to discuss what we can do to help.
2020 Rubicon
by Tex Rubicon on 01/19/2023This was a bit of a mixed bag of experience. I looked up the vehicle online and called to make sure it was still in inventory. I then had to make and appointment. I then received two calls back to verify my appointment. I arrived, took a… look at the Jeep and then took it for a test drive. Since this was a fixed price dealership, there is no price negotiation. I then put a deposit on the vehicle. One would think this would be a very fast process, well, it isn't. I was at the dealership for about 2 hours, including the over 20 min wait to see the "finance" guy. I came back later in the week to pick up the Jeep and had been told it was ready. (As part of the sales agreement, I had the dealership fix one of the visors). As I was about to go make payment, the salesperson came back and told me the visor hadn't been repaired yet but the part was ordered and would be in soon. I was very upset. I had driven an hour to get to the dealership already, now I am being told that I would have to come back and wait for a visor to be repaired (i.e. replaced). I was more upset about being lied to in regard to the Jeep being ready. I left without taking possession of the Jeep. I started to look for another Jeep, but was contacted by the dealership to let me know the visor had been repaired. Along the way, I did drive another Jeep but it wasn't a good fit for what I wanted. I was greeted upon my arrival and was asked again to wait for a finance person. I reviewed the paperwork, took the Jeep on another test drive, and then signed a personal check for the balance. The dealership ran a credit check on me to make sure the check was good. A day or so later, I noticed a very small chip and crack in the windshield. I reached out to the dealership and they referred me to a local (to them) glass repair shop that took a look at it. While the shop could not effect a repair, the dealership at least tried. in summary, the dealership/salesperson made a misstep but apologized and tried to make good, although an offer to pay for gas or time wasn't in the cards.Hi Tex, thank you for taking the time to leave us feedback. If you have any further questions, please give us a call. We're always happy to help!
Outstanding
by Steve V ! on 01/17/2023Stand apart from the others by their care, communication and effort.Hello, We are pleased to hear you had such a positive experience with us, Steve! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service
by Jbrooks on 01/16/2023Overall, I was happy with the service received. Carl was great to work with in getting my car handled.Hi Jbrooks, thank you for your positive review. We're happy to have been of service to you. We hope to be of service to you again in the future. Best wishes, AutoNation Toyota South Austin
Good experience with Collin
by Kirstie on 01/14/2023Collin was very helpful in helping us find the right car within our budget.Hi Kirstie, we are pleased to hear you had such a positive experience with us! We look forward to your next visit! Take care!
2007 Solara repair for Power Steering Leak
by PB-Aus-Tx on 01/12/2023My wife called me saying there was something leaking from under the car. I got it and took it to AutoNation The down side is that I was not able to drop off the car as they do not seem to be prepared for unscheduled dropoffs. I went home… and scheduled it for 2 days later. The up side is that I scheduled with Art Gomez who had overseen all of our work for at least last 10 years. He did an excellent job as always, getting the rack changed and leak fixed. I did not get a quote as Art may have forgotten and I did not ask for one. I like that they even washed the car and provided a day's credit for the rental car we had to get extended.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
First Service went Great
by Destiney S. on 01/10/2023Angel was very helpful and provided me with all the information I needed for this service. The waiting room had a nice area for me to work on my laptop (Near the coffee machine). Service was quick and easy.Hello Destiney, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Debbie was great!
by TenzinY on 01/08/2023She was patient with us on the vehicle we wanted & clearly communicated with us through out the 2 months & set clear expectations. We love the new 2023 rav4 hybrid!Hi Tenziny, it is great to read such wonderful comments about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
oil change/maintenance services
by harperhaze on 01/05/2023Worked with Jared at South I35 location. He was very nice, respectful of my time, up front about costs. I didn't sense that I was being ripped off.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Superb!
by Christine on 01/01/2023Excellent and dependable serviceHi Christine, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Prompt and pleasant
by Janie S on 12/30/2022Arrived early for routine maintenance, service agent was courteous and informed. Less than an hour to complete service. Waiting area seating pretty beat up and uncomfortable.Hi Janie, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Service Appointment
by ChristyNajar on 12/29/2022Service was done right, process was smooth. I wish it didn’t take 2 hours just to rotate my tires though.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Sue Tilly on 02/04/2025