AutoNation Toyota South Austin

I will start by praising AutoNation South Toyota's service advisor, Art Gomez. Art greeted me in a professional and courteous way at drop off and made sure to get my vehicle in and out of service as quickly as possible while I waited on site. Art actually returned my vehicle back to me in less time than he estimated, beating his estimate by 30 minutes. This meant a lot to me. Art has nothing to do with my 2 star rating. I appreciate the 2year complimentary service - but we all know that first service after 2 year or 25 K miles is a big one, that the customer must pay for. Changing fluids, air filters, brakes, etc. that the manufacturer recommends - it'll be hundreds of dollars. I digress. The two star rating comes from the following: First, there is not enough seating in the customer waiting lounge. Next, nothing is provided except coffee. How about providing some bottled water and donuts or granola bars? There are instructions on how to use the coffee maker posted on the wall; however, after two tries, I still couldn't make a cup of coffee. I suggest using a simpler device, like K Cup coffee makers. The chairs are not comfortable and there is not enough table/chair options for customers to use portable computers. Why don't you run the customer's vehicle through a car wash? It's a small gesture, but goes a long way toward providing excellent customer service. These are small things (nit-picky) but when I owned a Honda, these small things were standard within the Honda service department.