AutoNation Toyota South Austin
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Dealership Service Review
service Rating
Good but took a long LONG time
Written byon 02/18/2023
I arrived at 7AM and was told my assigned service advisor was running late and another would help me. There were only 3 other customers in the waiting room so I thought it would probably be pretty fast. I'm used to being there an hour or two hours tops. There was no feedback and there were no updates. After going inside to wait, the service advisor visited me one time to make recommendations and get approval and there were no other updates offered during the SIX HOUR visit. I left at 1:00 PM, when I went looking for the service advisor. My car was suddenly ready immediately.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Andrew Newton on 02/22/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (512) 518-6900 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
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