Customer Reviews of AutoNation Toyota South Austin
Review type:
Smooth process throughout
Oil change
by LizbethRamos on 05/15/2025Always can count on the team to answer any questions love coming to this locationHello, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!
Very happy with service
by happycust on 02/21/2025A warning message on the dash came up and AutoNation Toyota fit me in same day for diagnostic and repair. They provided photos of a couple of other routine maintenance items that were needed and took care of them quickly. I am moving all… car maintenance to this shop. The service advisor, Jorge, was a pleasure to work with.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
auto repairs
by Meldaman on 02/10/2025updated 02/18/2025service should have been better from a big name company left a bracket unsecure crack my windshield i also told them to leave the old parts in the car so i don't know if they did that service .Hello, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (512) 518-6900 to discuss what we can do to help.
Smooth process throughout
by Sashi K on 02/01/2025Buying a car from this dealership was super easy ! thanks for all the help Rito, Polyana and Charlie.Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
terrible service
by steve77 on 01/31/2025made and appointment over the phone for a recall. arrived at the dealer on waited 20 minutes to get a service advisor. once checked in I waited 1 hour to be told they didn't have the part in stock. How is it that I spoke to 2 advisors about… what I needed and nobody thought make sure they had the part?Hi, we regret to hear that you had this experience with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (512) 518-6900 to discuss what we can do to help.
Ruben Gallegos salesmen
by Moises.J on 04/23/2024Been working with Ruben for years always honest and willing to work with your budget and payments.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Experiencia en autonation toyota
by Alain Marín on 03/29/2024Muy buena atención de eric lopezHola, gracias por tu reseña positiva. Estamos felices de haberle sido de utilidad. Si alguna vez necesita ayuda, llámenos. ¡Feliz automovilismo!
I appreciate Andres' no pressure help.
by Nubz54* on 03/26/2024I was bringing my 14 year old Prius in for maintenance and thought I'd check out what's new. Andres greeted me in the sales department and while I advised upfront I was in no hurry to purchase a car, he still showed me around and let me… test drive a couple vehicles. Total no pressure, just there to help. In the end we did buy a RAV4 Hybrid as the Prius was getting old and expensive. There was a mild glitch in that we weren't advised up front there is a limit to how much we could put down with a credit card. We now have extra money on our credit card. No big deal. Andres has also answered my follow up questions in a timely and friendly way. I'm glad it's not "Sell it and forget it".Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
New car, faulty seat belt, no help
by I lost time and money to auton on 03/19/2024Expensive car, brand new. Driver's seat belt is broken. Lied to, nobody ever called me back or tried to help. Sales agent went m.i.a. after the sale was complete. don't get a car here, they don't inspect them and then if you need help they… ignore you. Im being forced to drive in a car with no seatbelt 3x instead of one bc they refuse to order it before i come in. Waste three days instead of one bc they lied that they would call me back. Avoid this shamHi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Salesman Top Notch!
by Evelyn Bil on 03/12/2024From start to finish the overall experience was great. Normally you feel the pressure from the salesman but Alex make the experience pleasurable and knowledgeable about the cars.Hi Evelyn, we're happy you found Alex to be so supportive during your experience here at AutoNation Toyota South Austin. Don't hesitate to call us if you ever need anything. Be safe on the road!
Bought my new tundra at Autonation Toyota
by Joaquin on 03/03/2024I had the best experience at Autonation Toyota. I have purchased several vehicles there because of their first class operation. They truly want you to be satisfied with your buying experience.Hello Joaquin, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota South Austin. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Pretty good, with one glitch
by Ann L on 02/28/2024Overall I had a good experience with my oil change and 20,000-mile service. But when I got home, a couple of days later I got a notice on the dashboard saying, "Maintenance required soon." After I had just been in for maintenance! I called… in and the woman on the phone told me that that notice automatically came on around 20,000 miles and that I would have to come back to the service department to have it turned off. I did so, irritated. Once there, a service rep showed me how I could turn that notice off myself by going to "Vehicle Settings." FYI, now you know too. Apparently, the woman on the phone was unaware of this option. This service guy, Roland, also apologized and said that the mechanics were supposed to take care of that when they did the oil change. The notice wasn't on when I first came in, and only appeared two days later, so it's good that I now know how to make it go away on my own.Hi Ann, thank you for taking the time to leave us feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Good service
by Tanya on 02/20/2024I recently bought a car and it was a good experience. My salesman was Constantine Volynets, and I am more than satisfied with his help and the after purchase recommendations. I would definitely recommend this dealership.Hi Tanya, we are pleased to hear you had such a positive experience with us. We appreciate your recommendation of AutoNation Toyota South Austin and we hope to be of service again in the future.
owner
by Boyce1933 on 02/05/2024It took too lone after agreeing on the price. We it took four hours after the agreement before we could leave the dealership.Hi, thank you for taking the time to leave us your honest feedback. If you'd be willing to provide more feedback, please reach out to us at (512) 518-6900 so we can assist you further.
Extrimly Good Service
by Melinda hern on 02/04/2024Danny Tercero was so good he answer all my question and he did everything he could to get us approved I will 100% recommend Him And this AgancyHi Melinda, we are so happy to read such a great review about AutoNation Toyota South Austin! We appreciate your recommendation of AutoNation Toyota South Austin and we hope to be of service again in the future.
Well I got a lot of work done!
by TM on 01/31/2024The rep that met me, Amanda, was great. She was patient when I forgot my wallet and had to go back to the house to get it. She warned me of the length of time and kept me informed. The repairs were completed, and I was able to get the… inspection done. I wish you could go back to under two hours of waiting. Three hours is a long time, but as I said, got a lot of work done. Unfortunately, the car was not fixed. The next day the front light did not turn on and the battery light came on. I drive in the early morning and am extremely uncomfortable driving my "one eyed Jack" car. I hope you understand my frustration. The interior clock turns off when the battery light is on but will turn on when the battery light goes off, but the front light does not turn on. I don't have a work around. I do not want to sit in your dealership for another three hours. I have been a customer since 2007. This is frustrating.Hi, we are deeply disappointed by your experience at AutoNation Toyota South Austin. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (512) 518-6900 -- we hope to hear from you soon.
Bye. I am unable to get through to speak with you. With the next purchase of my car, I will be severing my relationship with this dealership. I purchased my car in 2007. The service has deteriorated within the last two years. I can't even get to talk to someone to fix the problem, due to the holding time is severed. Unfortunately, I will go somewhere else.
Maintenance supervisor
by Jose Garcia on 12/09/2023I really love to do my services at Autonation Toyota they have a very professional staff especially work with Josh he is really good advisor .Hi Jose, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Free windshield wipers!
by catwoman on 12/07/2023I was surprised when AutoNation called and offered me free wipers. When I asked about the promotion, I was told I hadn't been to the dealership in a while and they wanted to invite me back.Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
No major issues
by Laura C on 12/06/2023Made an appointment a week ahead of time and when I got there they couldn't find me on the schedule but it didn't take long to be seen. When I asked I was told it would be about a 1 hour wait time to pick up - it ended up being closer to… 2.5 hours. I was in service for the 2023 Rav4 Hybrid scheduled 10k service maintenance check. I wasn't given a thorough review of what they had done besides a picture of my tire with the thread size info of all of them (through text), and the costumer paperwork (where all the details are found).Hi, thank you for taking the time to share your feedback with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (512) 518-6900 -- we hope to hear from you soon.
Service department
by The Fly$ on 12/06/2023Had a much better experience with this location than their other northwest location. Big difference.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Room for Improvement
by Andrew 1 on 12/06/2023I have been in the car industry for a long time: sales, service, BDC, finance, management and the team needs work. You can tell that the service advisors are overworked and understaffed yet very nice, which is the only reason why this is… 3/5. Had they not been nice, this would be 1/5. The service assistants (greeters) are waiting to do nothing... This is the third time I've serviced my car here and it's the same every time. Their position sucks in the automotive industry and every dealership has a similar position, but if you don't like it get a different job (I did). I worked many terrible jobs, yet that doesn't mean you can purposely ignore customers who are waiting for you to process their cars so they can get a Service Advisor assigned to them. I ended up pulling one aside and requesting that they please assign one to me because they were in a group with the others doing nothing as we all waited for them as they laughed and joked around.Hi Andrew, we are deeply disappointed by your experience at AutoNation Toyota South Austin. If you would be willing to give us another chance in the future, please reach out to our General Manager at (512) 518-6900. We would appreciate the chance to turn your experience around.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Sue Tilly on 02/04/2025