Customer Reviews of Woltz and Wind Ford
Review type:
Great experience shopping for a new work van
by pghphoto on 02/04/2025
Jason had a great understanding of the Transit product line and how best to order what our business needed. He stayed in touch while it was in production at Ford, passing along any updates rapidly even over the holidays. He made sure to… apply any factory rebates that we qualified for. Pickup went easily with the rest of the staff at Woltz & Wind, setting us up with a reasonable warranty and service plan, and filling out paperwork on the nice digital table. Excited to outfit our Transit 250 and have already put it to work on jobs this week. Looking forward to the regular maintenance support that Woltz & Wind will provide. Wouldn't hesitate to go back for future vehicle purchases.
175 reviews
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Ford Escape
by paulette on 02/17/2020Dealership really had taken care of us, and provided us with a Curtsy car so we would not be stranded.It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
F150 Service
by Nokitov on 01/28/2020I took my F150 without an appointment to Woltz and wind Ford as it wouldn’t go any faster than idle. Ziggy promised that he would get to it within three days and they did diagnosed the problem and fixed it to my complete satisfaction they… had to replace the throttlebodyZiggy
by Dennis Brown on 07/14/2019As I have stated in past surveys Ziggy ALWAYS goes that EXTRA effort to assist you in any way . Rebates , Ford points and making sure things are done right. His side kick Rich is always helpful to lend Ziggy a hand when things get… extremely busy for him . I would say the Woltz & Wind service team is ALWAYS there to help each other.Wow Dennis, we love reading reviews like this! We hope you continue to choose Woltz and Wind Ford for all your vehicle needs! Take care!
Major Repair
by PGHPAULIE on 07/11/2019Kept me fully informed of progress and estimated completion. Charged the quoted price. 1 Rebuilt Engine and replaced 2 catalytic converters truck is running like a new truckHello, thank you for sharing your experience at Woltz and Wind Ford! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Slow and sloppy once again
by We’re Done on 06/29/2019This is probably the last time we will use WW for our Ford service. Clearly, the Service Dept has become so busy with commercial business that they have no time for the regular customer. Compete lack of communication and when they do… communicate, they don’t listen or deliver on completion times, service updates, etc. The only way we ever get anything done is after the car is already a day later than promised and we have to fight with the tech, the service mgr and even the General Manager. Proving that the WW is so broken, we have received texts and emails asking us to comment on our last visit. It’s obvious that the folks making those calls and sending those texts had any idea that we had to elevate our issues to the GM level. Simply stated, after 20+ years of customer loyalty, you have finally driven us away. I know that probably doesn’t matter to WW, because the Service Dept is already booked to capacity. Losing us won’t move the needle or change how you operate - and that’s unfortunate.Terrible service.
by F150sold on 06/08/2019It took almost 2 weeks to get my truck repaired When I dropped it off I was told it would only take a couple days. I never got a call updating me on the status and when I would call I just got told one they needed it another day. After they… fixed my AC they left bolts inside my dash. I had to go back to get them to remove the bolts.4/19 Woltz & Wind_Warranty Repairs
by LTCustomer on 06/01/2019If you find yourself in car drama, the combination of Ford Roadside Assistance and Woltz & Wind will make a rough day bearable. Fortunate that it happened during daylight and in a location where I could pull off the road/park safely. A… (warranty covered) overheating problem led to a tow to the dealer. Thanks to Service Coordinator Katy for her communications throughout the process. Thanks to W&W for the Enterprise Car Rental relationship (covered by my warranty), including easy return drop off at W&W dealership. (Friendly service at Enterprise, BTW.) W&W is a busy service shop... My car was quickly put in the que on Monday around 5pm and it was ready for pick up Friday. So far, so good! **FYI_Adjust expectations that unscheduled repairs can be completed on the spot or in 24 hours...service appointments are honored and this shop is BUSY. **Thank you for sharing your thoughts! We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great Dealership
by Dennis P on 04/09/2019Great service. Great people.Dennis, we're happy to see you had a great experience at our dealership. We certainly value your business. Have a great day!
repair work
by palermo on 04/02/2019I can say I had the best service person ever,, Katie ... great she help a lot as we worked out the repairHello, we're happy to hear you had such a positive experience with Katie! We appreciate your review and hope to be of service to you again! Take care!
Service review, The Works Package
by jennrn02 on 03/14/2019Great service experience, as always!Hello! Thank you for the positive rating! We appreciate you taking the time to let us know how we did. Take care!
Woltz & Wind Continues to Deliver Quality Service
by CBailey on 02/26/2019I just leased my third vehicle with Woltz & Wind for a number of reasons. One of the main reasons is how well their Service Department operates. They continue to deliver a quality product and they really care about Customer Service.… Taking your vehicle in for unplanned service (my recent issue) is never fun, and the professionals at Woltz & Wind knows this. The Customer Service Representatives keep you up-to-date with the status of what is needed for your vehicle and they work with you to get you to a satisfied result. I wholeheartedly recommend Woltz & Wind for you car buying and car servicing needs.Thank you for taking the time to leave us your response to our staff's outstanding customer service! We appreciate your business and your review, and we look forward to your next visit with us. Take care!
Strike Two and Three for Woltz and Wind Ford Service Dept
by DC5 on 01/30/2019A few months back I wrote a review concerning a scheduling glitch that Woltz and Wind Ford within their scheduling system. In short their online system did not communicate with their service scheduling system, and my appointment was… canceled at the last minute. STRIKE ONE. Since then they have removed this tool from their site, as I am sure I was not the only one to experience this issue, kudos for listening to the customer. As such I decided to give them another try, which to my dismay was a mistake. I called the service department a few weeks before hand and got on the schedule, as I have learned it takes at least a couple weeks to get an appointment. One would think that they must be doing something right to be so busy, I found out today that is not the case, but I will explain more about that later. Upon arrival I was greeted with a smile and they got right to work on my vehicle. Services being executed today include, an oil change and tire rotation, repair hood latch that gets stuck open and takes a great deal of work to get closed again, repair back up sensor that was showing red zone for two days straight and finally repair windshield washer fluid sensor that fails to provide an alert when nearing empty or when completely empty. As I exited the service desk area I heard the one mechanic tell the other mechanic to just spray some WD40 or JB Blast on it, to which I informed him that I tried that and it was a short term fix and would stick again the next time you opened the hood. To which I swore he gave me a smirk, but let’s pretend he didn’t. After an hour or so the service manager came in and went over the diagnosis with me. 1. Oil was changed and tires rotated 2. The latch and cable would need replaced, but they didn’t have the cable there and they would need to order it in, it would be there by tomorrow. (Funny enough everyone that needed parts that day, from brake pads to sensors, needed to come back or wait another couple hours for the parts to arrive… no wonder it takes forever to get an appointment, everyone has to come back or wait the whole day. You would think a Ford dealership would at least have brake pads for a later model Ford). 3. They couldn’t replicate the issue with the back up sensor, but a notice was out advised that water can ingress through the back of the sensor causing the issue I was having and instructed to put grease on the back of the sensor to protect it, which they did. We shall see how well this works. 4. Finally, 2015 Ford F-150 XLTs do not come equipped with a windshield washer fluid sensor to alert the drive when it is low or empty… interesting. No problem, I will just open the hood and check every so often, oh wait the hood won’t close when I do that…. Still not a big deal I guess. A little sarcasm there if you couldn’t pick up on it. Moving on. When I purchased my truck as a certified preowned I was given a “Bumper to Bumper” extended warranty. Well get ready for my shocked face… the latch and cable replacement are not covered. Not a big deal, its not like it is a safety feature of the vehicle. I am sure this is a consumable item that everyone needs to replace four years after the vehicle was manufactured… no? How much you ask, $350. I looked it up, I can get the parts for $60 from the dealer down the street from my house. Ridiculously over priced for a simple repair! STRIKE TWO. I said no thank you and that I would take care of it. When the service was complete and I was called to the cashier window, I made the crazy assumption that I would only need to pay for some grease and maybe a few minutes of labor, as I was finally using my free oil change. I should seriously know better by now…. Diagnostic fees of $50 for EACH issue. Ok I get the back up sensor, they had to try and replicate the issue and look into the error, but I told them exactly what was wrong with the hood latch. They literally charged me $50 to look at it and say “Yep you were right, the latch is faulty”. I thought this couldn’t be accurate and asked the cashier to please confirm that this was the case. Confirmed and STRIKE THREE!!! Dear Woltz and Wind Ford Service Department. Please start putting your customers first and stop nickel and diming them. I will make it a point to advise everyone I know to stay away from your establishment at this point. I am beyond shocked that this is the level of service given after the sale is made. Again I could not have been more impressed with your sales department, but due to the complete lack of customer focus on your service side you have lost my business and anyone who will listen business for good.Transit work
by JAS4040 on 01/11/2019Dropped vehicle took shuttle home and returned later when shuttle picked up. Great jobWe really appreciate you taking the time to leave us feedback on your visit! It is great to hear our Staff took such great care of you! We hope to see you here again!
OWNER
by CP THE HORN on 01/04/2019updated 01/11/2019ALL GREATReviews like yours provide encouraging feedback. At Woltz and Wind Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Service
by John demko on 01/10/2019I was in contact with Katie and she kept me updated with everything going on with my truck serviceJohn, our Staff works hard to go the extra-mile for our valued guests! Thank you so much for choosing Woltz and Wind Ford as your first choice for service!
'14 Ford Fiesta Bad Ground
by Aenarie on 01/07/2019So I went to the gas station, filled my tank, went to start my car and it would not start. Had AAA tow me to the dealership, was told it was a snapped negative cable and my battery died. Bought the negative cable and battery installed them,… still would not start. Had my dad with me through this and he went in and wanted to speak with the big dog in charge, Jack May. Jack took us to the garage and spoke with the mechanic, was told that the ground cable was not long enough so it wasn't going to pick up a charge, not the negative. Was also informed that I was going to have to pay $400+ for repairs. They didn't bother to look up to see if the customer had an extended warranty, and the mechanic said that to Jack May. He wasn't very happy. So Jack got me set up with a rental vehicle while they were to work on my 2014 Ford Fiesta. A week later, got the call that my vehicle was ready for pickup, and would actually start, while I was at work. Went and got it the next day and haven't had any issues since. So, kudos to Jack, for getting the issue resolved.Jenna, we're pleased to hear everything was completed to your satisfaction! If there is anything else we can do to assist you, please let us know! Take care!
Worse than bad service is NO service
by RolkaJ1 on 12/30/2018I scheduled my appointment almost a month in advance. (For an inspection, and alignment) dropped my car off the day before. I had to call the following day to ask if my car was done yet, only to be told it hasn’t even been pulled into the… garage yet. They asked to keep it another day. I couldn’t afford to be without my car for 2 days due to work so I declined. They can’t manage to complete service on scheduled appointments, but if you’re a walk in you’re good, because they still got taken care of.Very happy owner
by neighbor on 12/23/2018Competent, courteous and prompt service, as always. It's one of the reasons I chose my Ford Fusion.Hello, we are very happy to have provided you with such a positive experience! Please reach out to us if there is anything else we can do for you! We hope you have a great day!
excellentI
by jackson on 12/23/2018I deal with Ziggy. He always takes of my vehicle and me.Jackson, thank you for leaving such a great review and high star rating. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
2019 F-350 LIMITED
by Eleets991 on 12/23/2018Was in Pittsburgh on business, traveling from Florida. Called every dealership within a 50 mile radius and this dealership was the only one willing to squeeze me in. Was told it could take 3-4 days to complete repair, they had my truck… completed the same day I dropped it off. Great service advisor also!Hello, thank you for your wonderful response to the quality of service our Staff provides! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Ford Explorer Service Experience
by dmambro on 12/10/2018updated 12/21/2018Very positive in all aspectsThank you for leaving such a great review and high star rating. We look forward to your next visit! Take care!
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About our dealership
"Pittsburgh's Award Winning Ford Dealership! Stop by and visit us today at Woltz & Wind Ford in Heidelberg, Pittsburgh, South Hills, Bethel Park, and Coraopolis, your local Ford dealer for New, Used Car, Truck, SUV dealership. We take pride in the vehicles we sell and strive to succeed in great customer experience and satisfaction."
Amenities
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
- Vending Machines
Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
by Savy Robinson on 02/06/2025