Woltz and Wind Ford

This is probably the last time we will use WW for our Ford service. Clearly, the Service Dept has become so busy with commercial business that they have no time for the regular customer. Compete lack of communication and when they do communicate, they don’t listen or deliver on completion times, service updates, etc. The only way we ever get anything done is after the car is already a day later than promised and we have to fight with the tech, the service mgr and even the General Manager. Proving that the WW is so broken, we have received texts and emails asking us to comment on our last visit. It’s obvious that the folks making those calls and sending those texts had any idea that we had to elevate our issues to the GM level. Simply stated, after 20+ years of customer loyalty, you have finally driven us away. I know that probably doesn’t matter to WW, because the Service Dept is already booked to capacity. Losing us won’t move the needle or change how you operate - and that’s unfortunate.