Customer Reviews of BMW of Tulsa
Review type:
Awesome people
Great First Time Service
by Tulsatown on 01/05/2024Our service advisor, Riley, was very good. He took exceptional care of us and ensured we had everything that we needed.It's fantastic to hear that you had a great experience and that Riley provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
2019 M2 Comp oil change and routine service
by MLGoen,MD on 12/08/2023Due to unforeseen circumstances, I had a chance to get these routine svc items done on a spur of the moment. Normally I schedule it a week or so in advance. Tulsa BMW was flexible and got all I needed done today. And the usual car was and… vacuum job as well.It's great to hear that BMW of Tulsa was accommodating and flexible to help you out with your routine service items on short notice! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
VANOs Repair
by Visiting on 11/28/2023The repairs were completed in a timely manner and the service writer stayed in contact with me throughout the process.We are thrilled to hear that you had an informative experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
BMW of Tulsa
by Corppsych on 11/17/2023Excellent purchase experience. Sales staff and support personnel available and helpfulCongratulations on your new vehicle! We are thrilled to have provided you with an excellent sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
BMW service
by Jelly91 on 11/10/2023Had an amazing experience with Johnathan Vera, a service advisor at bmw tulsa. He was prompt, professional, very transparent and super friendly! I will always ask for him personally when visiting this dealership! Great professionalism and… courteous!Thank you for acknowledging Johnathan Vera for his professionalism and dedication. Ensuring your satisfaction is our ultimate goal and we appreciate when our associates are recognized for the exceptional service they provide. Your business as well as your Five Star review is very much appreciated and it would be our pleasure to assist you again.
Strong service
by Mack540i on 11/03/2023BMW of Tulsa has a strong Service Dept. Quality work, good techs, excellent communication skills. They done a great job keeping my e39 in top shape.Thank you for choosing BMW of Tulsa! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!
Routine
by KpahnoTUL on 10/08/2023Surface technician was good, and video of the car was great. However, there was some clunkiness around the actual service. The oil was changed, but it was scheduled for brake fluid service. Getting it handled the right way was a smooth… process with the technician.Thank you for sharing your feedback! It's great to hear that the surface technician did a good job and that you found the video of the car helpful. While it's unfortunate that there was some initial clunkiness around the service, it's reassuring that the technician helped ensure that the brake fluid service was handled correctly. It's essential to have a smooth resolution to such matters. Your input will likely aid in improving their processes in the future, so we can provide an even better service experience. Your continued feedback is valuable to us and will help enhance our services further.
40k service and tires
by Greg Shaw on 09/19/2023Good experience and easy to get done. No loaners to offer was the only draw back I have.It's great to hear that your 40k service and tire experience was positive and easy to complete. It's great to hear that your 40k service and tire experience was positive and easy to complete.
Service
by JohnnyT on 09/14/2023Excellent experience they got us right in and did an awesome jobYou just made us smile to see those Five Stars! Thank you so much! We appreciate your business and look forward to assisting you in the future.
Best Car Buying Experience Ever!
by TCU geezer on 09/09/2023The title says it all. From the experienced and knowledgeable salesman who went way above any other I’ve ever dealt with to find the exact vehicle I wanted—which is next to impossible in the new normal of limited availability—to the… Finance guru who got all the paperwork done fast and friendly.W're happy you found our staff to be so supportive during your experience here at BMW of Tulsa.
Loved my new service guy
by Pat Pardee on 09/06/2023Jonathan did a great job getting everything done on my car plus a ride to my appointment.We are thrilled that Johathan provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Thank You BMW of Tulsa Service Dept.!
by Jackie R on 08/28/2023updated 09/05/2023Watched one of my run flat tires drop pressure to 0, on the highway, traveling home about 20 miles out of town. Called into the dealership, new tire in stock, drove there without incident and had a new tire in under 2hrs when they were… booked solid. It's not inexpensive for these tires, but considering the wait with AAA, the 100 degree temps and on a major highway, it was worth the cost. I'm so grateful! Thanks guys!Thank you for choosing BMW of Tulsa! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!
BMW of Tulsa
by TKscreen on 08/26/2023David gave great service. Very attentive to the small details.Thank you for acknowledging David! It is always great to hear when one of our associates is acknowledged for his professionalism. We appreciate the Five-Star review. We look forward to assisting you again.
Did not do a thorough job.
by Marinegrnt on 08/22/2023I went in for a pre-purchase inspection and when I recieved the text with the link to review the inspection, I noticed that they had marked the lights and bulbs as good and the windshield/ windows as good also. I knew from driving the car… to the dealership that the left low beam is burnt out, the adaptive headlights were giving me an error on the dash, and there is a 12in crack in the windshield. I asked the service writer as to why there was a discrepancy and he said he would look into it. The answers I received were that the computer automatically populates the green check marks and that the technician has to go in and manually enter discrepancies. And I was also told the Windshield wasn't mentioned; because they don't replace them so I wouldn't have had them do the work anyways. You would figure a pre-purchase inspection would tell you everything that is wrong with the car not, just what they would fix. And then to top it off on the invoice it mentioned a car wash that they didn't even do. Definitely will not be taking my car or any other BMW I purchase to them.David
by Karen & Jim on 08/11/2023I appreciate his knowledge and honesty! He’s an asset to your team!Thank you for your kind words for our staff! We are very happy to hear that we were able to provide you with an enjoyable experience!
BMW of Tulsa
by Gary JD on 08/09/2023Jonathan Vera is a Service Advisor. Our BMW required repairs after a minor accident. He was so helpful working with our insurance and repairing our vehicle. He was like an advocate for us.Sorry to hear about the damage to your vehicle! On the other hand, we want to say thank you for choosing BMW of Tulsa for your repairs. It was also great to hear that the efforts of Jonathan helped make things a little less stressful for you. Thank you for your Five Star review!
Good Service and Communication
by LWalk33 on 08/05/2023Second time going here for service on my X3. They’ve been great each time and so far have been reasonably priced, too.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Outstanding
by AdreneL. on 07/22/2023Service was great, service advisor excellent, All staff helpful & positive, friendly. Nice lounge to wait and atmosphere at dealership outstanding.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Battery replacement
by Inspector202 on 07/14/2023I took my car to the dealer to have the battery replaced. They said it would be about two hour just to change a battery that should only take 15 minutes. After I had been there for over an hour I get a video of the entire car on a lift.… This video/survey of the car took longer than the time to change the battery. I will never buy another BMW because of the service departments. It took almost three hours to change the battery. Ridiculous. .Slow to respond
by BMWowner on 07/11/2023When you’re experiencing car problems and have to make arrangements to get to work regular updates or responding to questions is highly important to the customer. On this occasion it didn’t happen. The service guy was helpful and… knowledgeable. My service contact was not. I had arranged for transport to work and just as I was being dropped off around 7 am I was alerted my car was ready. If notice 10-15 minutes earlier I would have been dropped at the dealership, which is closer to home.Oil change at BMW Of Tulsa
by Rodney Dixon on 06/30/2023Excellent service! In the wait room I believe they should have stir straws for their coffee maker machine that auto adds sugar! Never mixes well enough lol it matters. That would be my only improvement! Great staff, I also received a… video result of my vehicle inspection showed tire tread good, bushings and brakes good. This was emailed to 5 minutes before they came to give me my keys, very cool! First I’ve seen of this type of service and I enjoyed it. I would highly recommend BMW of Tulsa for service! Also great price on their oil change! Less expensive than my infinity!Thank you again for taking the time to let us know how we did. We hope you have a great day!
BMW of Tulsa invites you to visit our Luxury Car dealership in Tulsa, OK. Our team members are standing by to provide you with some of the best deals near you on BMW Luxury Cars & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Tulsa area's most trusted BMW dealers.
ESPAÑOL
BMW of Tulsa le invita a visitar nuestro concesionario de autos nuevos y usados en Tulsa, OK. Visítanos hoy para carros lujosos BMW y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches BMW en el área Tulsa.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
by Sara Thurston on 04/24/2024