BMW of Tulsa
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Dealership Service Review
service Rating
Battery replacement
Written byon 07/14/2023
I took my car to the dealer to have the battery replaced. They said it would be about two hour just to change a battery that should only take 15 minutes. After I had been there for over an hour I get a video of the entire car on a lift. This video/survey of the car took longer than the time to change the battery. I will never buy another BMW because of the service departments. It took almost three hours to change the battery. Ridiculous. .
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No