Customer Reviews of BMW of Tulsa
Review type:
Awesome people
Well done
by Andy Fisher on 06/27/2023Service was spot on!!! We had an issue with a smell in the car from a previous owner. They recommended cleaning the AC unit out and replacing filters after doing that the car smells fresh and clean. Professional from start to finish. It was… a great day at BMW Tulsa.Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
BMW Maintenance Oil Change & Inspection
by Shannon on 06/20/2023The team worked well and kindly for us.Thank you again for taking the time to let us know how we did. We hope you have a great day!
BMW OF TULSA
by Rather not on 06/07/2023Very courteous and prompt leaving a txt to ask any questions while I was waiting.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Unexpected nice surprises. Excellent service
by Karen on 01/26/2023BMW of Tulsa service department is fabulous. I had a valve gasket replaced and the cover was cracked. The original quote was for $1,400. They were able to work with me and they saved me $550! I took the car in Tuesday late morning and was… told that I wouldn't get the car back until Friday. The service department was backed up. They called me Wednesday morning at 9:30 and the work was completed. I am very happy with them. Taylor the manager and Bailee the service tech were very nice and the accommodations were beyond my expectations! Highly recommended them.Thank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!
Always good!
by Brent on 09/28/2022Efficient service department. Andrew Mercer is always calm, cool, and collected. He knows his stuff.Thank you for your kind words for Brent, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
Not the same service department
by R432 on 09/05/2022The service department has gone way down hill. Took my car in and never got a call from my service advisor that it was ready to be picked up/ couldn’t get anyone to answer my calls at the dealership. Only found out it was ready because I… got a ride out to the dealership before close.Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me at jpierce@tulsabmw.com. I look forward to speaking with you. Jason Pierce General Manager jpierce@tulsabmw.com
Turbo Replacement
by Jim on 08/30/2022Work timely and well done!Thank you Jim for your kind words! We thank you for your business and look forward to your next visit!
Very Hsppy!! Always feel like I am in good hands ..Thank you BMW
by Karen on 07/18/2022Very professional and great customer service!!!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Quik ser
by Mark M on 07/01/2022Don't burst my airbags Replaced airbags in one day ,great service thanks for the quick service.Thank you for the feedback. Please let us know if we can ever assist you again in the future!
Superb service!
by MSM on 06/08/2022My BMW of Tulsa service advisor and technical team did a fantastic job servicing my car. They were courteous, professional, competent, accommodating. They performed the routine service plus replaced the brake pads and gave my car the… ultimate spa treatment. I’m so please with how my car looks. Thanks to Greg and the rest of the team!Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Bought a BMW 4
by Daniel K on 06/01/2022Clean dealership, very quick process, everyone was polite, amazing experience!Thank you for being our customer, we appreciate your kind words!
Great customer service!
by mgill on 06/01/2022I loved that my car was delivered and that the process was not long and drawn out. The only thing I was confused about when I received my car was the mileage was different than what was advertised.Thank you for the feedback. Please let us know if we can ever assist you again in the future!
Mike Kayser great communicator
by Bmwcars on 06/01/2022Strange repair with leak in noise cancelling strip around back window. I was told the leak went under the back seat but mever saw it.Thank you for the feedback. Please let us know if we can ever assist you again in the future!
Just purchased my fifth BMW!!!
by Sherri Karber on 05/31/2022The salesperson I have used on all 5 cars is Tom Escue. Very informative, knowledgeable, and patient. Has always answered all my questions and helped me order (as opposed to buying off the lot) 2 of the 5. I will continue to use him!Congratulations on your new car Sherri! Thanks for the review and kind words for Tom.
Same day service. Quick and effective.
by Allison on 05/30/2022A low beam xenon lamp malfunctioned. Robert at BMW of Tulsa was able to get me in for repair immediately. My car was back on the road with a working low beam lamp within three hours.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Routine Maintenance
by Michael on 05/30/2022Service was fine. Oil and filter change, along with brake fluid change. The price was comparable to others and the service department were friendly. The only minor complaint is service comes with a complimentary wash and vacuum, neither of… which was very well done. Again, very minor.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Great service
by SS on 05/28/2022Happy with the communication throughout the processWe are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Out in a cow pasture
by JHT on 05/27/2022This dealership went out of their way to help us when we had a big issue in a remote place. All fixed and they made it easy. Thank you!We're excited to hear that our team took care of you and that everything went smoothly. We thank you for your business and look forward to your next visit!
Easy buying process
by Chris on 05/27/2022I was able to order a car and they gave me an offer for my trade. They honored the trade in price 3 months later when my new car was delivered and I traded in my car.Congratulations, we hope you love your new vehicle for years to come.
Extra mile to save money
by Karen on 05/26/2022Once you can get a specific way for direct contact (text/email) the service manager promptly returned my call. My plan was to purchase tires and a wheel myself and send to dealer for install. Taylor was able to beat my costs with a… promotion that gave me $250 back for purchasing 4 tires plus found me 2 rebates $120 & $90. Very good deal. Reduced net price on wheel when I told him what I could buy it for. Work has not been done yet as we are waiting on parts delivery.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business, Karen.
Create customer delight
by Cowgirl golfer on 05/26/2022Everything went well but there was a service adviser change mid day. I was the last one in the service area so I never received a call or text my car was ready. So I spent extra valuable time sitting waiting for my car. I do like the 3… month interest free payments. Service advisers were knowledgeable but I liked the second adviser because he had a little bit a sense of humor. Other small things were the bathrooms were not clean. And one of the toilets didn’t work. As far as coffee options ..like that and water options. Maybe adding 0 calorie propel or Gatorade or soda would be a nice plus. Also snack basket was not stocked leaving only chips and Cheetos. Again these are just small things.Thank you for your feedback contact me if I can doing anything for you in your future visits. Jay Moore General Manager jwmoore@tulsabmw.com
BMW of Tulsa invites you to visit our Luxury Car dealership in Tulsa, OK. Our team members are standing by to provide you with some of the best deals near you on BMW Luxury Cars & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Tulsa area's most trusted BMW dealers.
ESPAĂ‘OL
BMW of Tulsa le invita a visitar nuestro concesionario de autos nuevos y usados en Tulsa, OK. VisĂtanos hoy para carros lujosos BMW y SUVs, asĂ como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porquĂ© somos uno de los mejores distribuidores de coches BMW en el área Tulsa.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
by Sara Thurston on 04/24/2024