BMW of Tulsa
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Dealership Service Review
service Rating
Slow to respond
Written byon 07/11/2023
When you’re experiencing car problems and have to make arrangements to get to work regular updates or responding to questions is highly important to the customer. On this occasion it didn’t happen. The service guy was helpful and knowledgeable. My service contact was not. I had arranged for transport to work and just as I was being dropped off around 7 am I was alerted my car was ready. If notice 10-15 minutes earlier I would have been dropped at the dealership, which is closer to home.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No