BMW of Tulsa
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Dealership Service Review
service Rating
Routine
Written byon 10/08/2023
Surface technician was good, and video of the car was great. However, there was some clunkiness around the actual service. The oil was changed, but it was scheduled for brake fluid service. Getting it handled the right way was a smooth process with the technician.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Sara Thurston on 10/11/2023
Dealer Response
Thank you for sharing your feedback! It's great to hear that the surface technician did a good job and that you found the video of the car helpful. While it's unfortunate that there was some initial clunkiness around the service, it's reassuring that the technician helped ensure that the brake fluid service was handled correctly. It's essential to have a smooth resolution to such matters. Your input will likely aid in improving their processes in the future, so we can provide an even better service experience. Your continued feedback is valuable to us and will help enhance our services further.
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