Skip to main content

BMW of Tulsa


9702 S Memorial Dr, Tulsa, OK 74133 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (6) No (1)
Service Rating
Recommend:
Yes (35) No (3)
Back to Service Reviews

Dealership Service Review

1 out of 5 starsservice Rating
Did not do a thorough job.
Written by Marinegrnt on 08/22/2023

I went in for a pre-purchase inspection and when I recieved the text with the link to review the inspection, I noticed that they had marked the lights and bulbs as good and the windshield/ windows as good also. I knew from driving the car to the dealership that the left low beam is burnt out, the adaptive headlights were giving me an error on the dash, and there is a 12in crack in the windshield. I asked the service writer as to why there was a discrepancy and he said he would look into it. The answers I received were that the computer automatically populates the green check marks and that the technician has to go in and manually enter discrepancies. And I was also told the Windshield wasn't mentioned; because they don't replace them so I wouldn't have had them do the work anyways. You would figure a pre-purchase inspection would tell you everything that is wrong with the car not, just what they would fix. And then to top it off on the invoice it mentioned a car wash that they didn't even do. Definitely will not be taking my car or any other BMW I purchase to them.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.