BMW of Tulsa
Dealership Service Review
I went in for a pre-purchase inspection and when I recieved the text with the link to review the inspection, I noticed that they had marked the lights and bulbs as good and the windshield/ windows as good also. I knew from driving the car to the dealership that the left low beam is burnt out, the adaptive headlights were giving me an error on the dash, and there is a 12in crack in the windshield. I asked the service writer as to why there was a discrepancy and he said he would look into it. The answers I received were that the computer automatically populates the green check marks and that the technician has to go in and manually enter discrepancies. And I was also told the Windshield wasn't mentioned; because they don't replace them so I wouldn't have had them do the work anyways. You would figure a pre-purchase inspection would tell you everything that is wrong with the car not, just what they would fix. And then to top it off on the invoice it mentioned a car wash that they didn't even do. Definitely will not be taking my car or any other BMW I purchase to them.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No