Paul Miller Subaru
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Customer Reviews of Paul Miller Subaru
Review type:
Awaiting vehicle
by Apple on 04/29/2025
They sent me paperwork that wasn’t filled out expecting me to sign it! Just to explain this: What I’m saying is I could’ve signed it and they could fill out/in whatever they wanted when they received it back, making it look like I approved… it!
I asked for different policies explaining their warranties and never received them, but did receive the page that said 6 of 6 to sign off that I agree with them and accepted them! I have requested the other five pages and still have yet to hear back on what I’m actually signing for!
Communication has been beyond horrible!!
I had an added $400 anti-theft policy on my buyers agreement or buyers contract when I received it to sign! I don’t recall asking for it, nor why I would ask for it!
It appeared they charged me Sales Tax not only on their buyers agreement, but also on my Title and Registration Application, so in other words “Charged Double Taxes!!”
This is just a handful of the dozens of errors I found in the paperwork that was sent to me!!
Update April 2025:
Awaiting vehicle purchased
396 reviews
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Run and never look back
by Very Unhappt on 12/12/2023RUN AND NEVER LOOK BACK!!! Terrible experience that resulted in me having to pay $140 for an Uber, $34 for bus tickets for my wife and 5 year old son and miss a day of work because I mistakenly thought this sham of a business was actually… run in a competent manner. A shameful case of gross negligence, ineptness and failed communication that impacted the lives and wellbeing of my wife, my 5 year old son and yours truly. I spoke to someone and made an appointment days before and let them know what service package I would like. Apparently, when you take your car in to be serviced and the man who hands you a ticket responds to you asking three times, "We're good?" in addition to "Do I need to do anything else?" with "No," you are supposed to ignore what he says and go inside anyway to talk to someone inside the dealership. Brought my car in on Saturday, they were closed on Sunday and when I went there on Monday, they never even worked on my car. I will never again step foot in this pit of incompetence and recommend you do the same. Shame on you all.Great maintenance service
by Richard on 11/07/2023Service was quick and very efficient. Making the appointment was very easy with the app. Frank Balido the team member in charge of my service visit was very professional, pleasant and made sure to explained all the work done for the car.… Overall it was a great experienceAwesome staff and service
by Bpalms on 08/29/2023I purchased my Forester at Paul Miller Honda and when I needed service I made an appointment with them 5 days in advance as required. They made no mention of not servicing a Subaru. When I arrived I was told they did not service Subaru… cars and I had to go to Paul Miller Subaru. No explanation of why I was not told this when I called even though my appointment reminder stated the work was for a Subaru. When I purchased the extended warranty from Honda I was told I had to come to them to avoid paying the deductible but since they would not service the car I was basically stranded. So I had them call Subaru and transfer my appointment. When I got there, there was uncertainty since I was a walk in on their busiest day. But Erin came to my rescue. She got me in, got my car fixed, and charged to my extended warranty. She also was nice enough to waive the fees given what I had been through and told me to just come to Paul Miller Subaru in the future. When Justin worked on my car he provided a video to show exactly what was wrong and how it would be fixed. This is protocol at Paul Miller Subaru and I appreciate it because it establishes trust and confidence that your car is being fixed and you know exactly where the problem is. And you always have the video should you need to refer to it in the future. The also looked at other areas and have recommendations for the future as I have just reached 60k miles. No pressure to get anything else done then and there but did recommend to do it fairly soon. Erin answered all of my questions patiently as I was a bit of a nervous nelly as this was the first time anything had gone wrong with my car. Paul Miller Subaru waiting area is clean and comfortable and they offer a few complements while you wait such a coffee, tea, water, and chips. I was there 4hrs which was understandable since I was a walk in. They also have loaner cars if yours needs an overnight. I was in at 10:30am and on my way home around 2:30pm. It's been a week now and no issues. This is one dealership that fully deserves and high ratings they receive. Thank you to all the superwomen and supermen at Paul Miller Subaru.We're sorry to learn about the initial confusion, but we're glad that Erin and Justin were able to assist you here at Paul Miller Subaru. We appreciate your understanding and patience during this process! It's great knowing our team was able to provide a comfortable waiting area for you as well. Thank you for sharing your experience with us - we look forward to assisting with any future service needs!
Almost repaired my Subaru
by LD on 08/26/2023Took my Subaru Outback to Paul Miller Service in Parsippany-Troy Hills, NJ to get an oil leak fixed (4th time back there for the same issue) and a parking brake warning light issue resolved. I dropped off the car and took a loaner car home.… Two weeks and a day later I received a text saying I could pick up my car. Upon arrival I found that the parking brake warning light issue was satisfactorily repaired but the oil leak was not resolved. I was told that locating the oil leak was difficult to find and they didn't have enough time to locate it because they were busy and short staffed. So I was to pick up the car and continue driving it. Sadly, my driveway has had no problem finding the cars oil leak. In fact, my driveway finds the oil leak every time I park the car. The engine/transmission consistently makes a new oil spot or continues to add the now old oil soaked area of my driveway where I park. I have to say the Paul Miller service advisor Steve F. was excellent. Steve was attentive and kept me informed as to my cars repair status. Steve also located a loaner for me when I dropped off my car. That is a big deal because although I visited Paul Miller service the prior week they were out of loaner cars at that time so I had to reschedule another visit for service and with loaner car for the next week. When I arrived the following week I was told my scheduled visit could not be located in the computer. So yes I'm grateful that Steve F. the service advisor was able to locate a loaner car for me.Steady Eddie - er, Paul
by Bill P on 07/31/2023Consistently trustworthy. Attentive ser ice crew - personable, professional, efficient, effective.Thank you for sharing, Bill! Your support means a lot to us here at Paul Miller Subaru.
A Job Well Done
by Scott on 04/27/2023This is my first experience with the service department after purchasing last November. I was welcomed by a gentleman who was very friendly and had a great sense of humor so early in the morning. He directed me into the service department… where I was greeted by Frank who was very pleasant and had me checked in quickly. Directed me to the waiting area recommended the hot chocolate and asked me to have a seat and would let me know when I was ready to go. I must say that it was a very pleasant experience and everyone is so friendly that I’m very happy to be part of the Paul Miller Subaru family. Thank you all for a wonderful experience and a job well done.Scott, we are delighted to hear about your positive experience with our service department at Paul Miller Subaru! We appreciate the kind words and look forward to serving you again in the future.
At Paul Miller you have a friend for life!
by Polly on 04/22/2023Likes: The people who work there are very knowledgeable and caring. They want to get the service request done right! No dislikes.Polly, we're thrilled to read your kind words about our team here at Paul Miller Subaru! We're so glad that you found our staff to be knowledgeable and caring. We appreciate your trust in our service department and look forward to seeing you for your next vehicle needs!
Regular maintenence
by John on 01/25/2023Friendly and very professional.Great place to service your Subaru
by Ned on 12/29/2022Fast, efficient and friendly service. Shout out to Frank!Paul millers Subaru great place to buy a car
by Joanne on 11/11/2022updated 11/21/2022I just bought a new car from Paul miller Subaru. The salesman handled all of the details very well from when I ordered the car and keeping me informed as to when my car would be in. When I picked the car up he went over everything about the… car and answered all my questions. It was easy to work with him.Best place to buy a car from start to finish!
by Esther K on 11/06/2022Paul Miller Subaru is really the place to go if you are looking for a new or used vehicle. They are there for you from start to finish. Alivia was super sweet and patiently helped in the beginning of the process. Then I worked with Harold… once the car was available. There were some personal challenges that I went through during the time of buying the car. They were super understanding and caring. Knowing that the car buying process was going smoothly - made life easier. I’d highly recommend them to anyone!Outstanding experience
by srat2000 on 10/26/2022The outstanding experience begins as you are greeted with a friendly smile as you walk into the showroom of this dog loving Subaru dealership. We were soon directed to the manager Jim Scott who is known for his exceptional service and care… of customers. He placed us in the very capable hands of salesman Jim Metzger and together we found and purchased the perfect vehicle! Jim took the time to go over all of the special features with me, I was even encouraged to drive my new SUV for a few weeks and welcomed to come back with any questions on the truck, safety features and the many apps.Best Service Department
by Skelly on 10/19/2022I have used the service department at this dealership through 3 Subaru’s. They never disappoint. Ever. Courteous, knowledgeable, fast and no sales pitch to get something you do not need. They always have other options. And the free car… wash is a bonus!!!!Great Customer Service!
by Andrew Benson on 08/17/2022I put my car in service yesterday for a oil change it went very well and it was done in no more than 40 minutes.Excellent
by Ab on 08/09/2022Service was prompt thorough professional and perfect.Professional service department
by Ted on 08/04/2022I’m always impressed with Paul Miller Subaru service department. I work primarily with Erin. She is excellent. She is knowledgeable and helpful and pays attention to detail. I love my Outback and trust it is in great hands with Paul… Miller.Good place
by Peter v on 06/21/2022Courteous service representative, fair price, and even a Washed car and vacuum the inside. I haven’t been to these guys in a while but I will certainly be backExceptional Experience with Dashawn and others at Paul Miller Subaru
by Kyle Townsend on 06/14/2022Fantastic! This was the second vehicle we've purchased from Paul Miller Subaru and it was, as I've come to expect, exceptional. Dashawn was helpful, knowledgeable, easygoing and made the whole process easy despite being late in the evening… and being constantly interrupted by my toddlers. He patiently walked through answers to all my questions and proposed options. I will be buying cars from him and this dealership exclusively moving forward.Outback 2020 service
by Sharath Pillai on 06/11/2022Even though I reside in south Jersey, I still make half yearly trip to the Parsippany, NJ branch to get the oil changes or any other servicing done here. Leo have been the service advisor since the beginning. Thank you.Always great service at Paul Miller
by Doug from Randolph on 03/30/2022Every interaction with Paul Miller Subaru has been positive. This time it was Jeff that took care of me. I feel they do their best to resolve whatever the issue is, and they do it in a fair honest way. I give my highest recommendation.Unethical with no integrity
by smithbr6 on 03/05/2022Be careful with Sharon C. and this dealership. Lack ethics and integrity and try to cover it up. Tried to do some bait and switch math (taking my VIP discount off of a lower dealer price and applying to a higher MSRP and then trying to… justify it). Not what i expected as i had previously purchased an Outback from Paul Miller and my wife purchased a Porche Cayenne from Paul Miller Porche
Subaru Forester
Subaru Crosstrek
Subaru Outback
Subaru Impreza
About our dealership
Richard, it's great to know that you found our service quick and efficient at Paul Miller Subaru. We're glad Frank was able to provide a professional and pleasant experience for you! Thanks for the review. We hope to see you for any future servicing needs!
by Paul Miller Subaru on 11/08/2023