Paul Miller Subaru
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Customer Reviews of Paul Miller Subaru
Review type:
Awaiting vehicle
by Apple on 04/29/2025
They sent me paperwork that wasn’t filled out expecting me to sign it! Just to explain this: What I’m saying is I could’ve signed it and they could fill out/in whatever they wanted when they received it back, making it look like I approved… it!
I asked for different policies explaining their warranties and never received them, but did receive the page that said 6 of 6 to sign off that I agree with them and accepted them! I have requested the other five pages and still have yet to hear back on what I’m actually signing for!
Communication has been beyond horrible!!
I had an added $400 anti-theft policy on my buyers agreement or buyers contract when I received it to sign! I don’t recall asking for it, nor why I would ask for it!
It appeared they charged me Sales Tax not only on their buyers agreement, but also on my Title and Registration Application, so in other words “Charged Double Taxes!!”
This is just a handful of the dozens of errors I found in the paperwork that was sent to me!!
Update April 2025:
Awaiting vehicle purchased
396 reviews
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like the Wilderness
by justthetwofus on 03/01/2022They made a offer in Dec. and honored it for two months, while I considered other makes and models. I leased a 2014 outback there previouslyQuick used car deal
by Kim C on 02/06/2022Ingriham was my salesman and did a great job! I told him exactly what I was looking for in a used Subaru and he focused on showing me just as I asked. I would use him againVery satisfied
by JKK on 02/01/2022Well run, nice people, knowledgeable techs. Pleasant sales process.Paul Miller is the place to go for your wheels.
by RLF on 01/25/2022Great service and honest with your repair. I wouldn’t take my car anywhere else. Leo, keep me up to date on my service and explained everything to me.Oil change service
by Ted on 01/16/2022As always a positive experience for an oil change. Erin provided excellent customer service. Friendly and detailed oriented.Regular maintenence
by Jeb on 12/17/2021Erin in the service department provided excellent service and information.First Service at 6 months
by John C on 11/06/2021The person in service, Vanessa, was personable and efficient; I rate her excellent. I also went to the parts area to inquire about a part and found Dave to be very attentive and helpful. I spent some time around the service counter and… found the people in service defined a car's needs and the associated cost and treated their customers well. Mine was a simple 6 month service and I had no significant issues with the vehicle. This dealership is not the closest to my home, but I will return as long as I continue to be respectfully treated and my maintenance issues are fairly addressed.Very Good Service
by Arthur on 10/29/2021updated 11/03/2021Everything taken care of within promised time.Exceptional Service
by Mike on 10/29/2021My family and I have been long time Paul Miller customers. Throughout all that time we have services our cars at the dealership. This time however was exceptional even for their normally outstanding service. I had to bring my car in for a… recall, a bigger scheduled service, a broken seat belt buckle, and a nail in a tire. Not only did Vanessa have a loaner ready for me the night before, but everything was handled in a day and ready when I came back to pick my car up. I was kept up to date and there were no surprises on the bill. Fast, friendly, and reliable.Service my forester
by Viktor on 10/26/2021Got my car back within 1 hour washed and vacuum, thank youNew car
by Deshawn was very patient on 10/27/2021Deshawn was very informative with the process.Exceptional Service
by Michael O on 10/25/2021The service rep- Vanessa was exceptional, very polite, knowledgeable and has the best smile you can receive from a car dealership. She makes you feel welcome and will provide you with updates regarding to your vehicle’s service.Excellent service, as usual.
by Randolph on 10/26/2021When I arrived for my appointment I gave my car and keys to an attendant, my service advisor was ready for me to complete the paperwork and I was given a loaner because the service would take several hours. When it was completed they called… me and I drove back and picked up my car. It was done promptly, efficiently and professionally. Can't ask for more than that.Last Minute Success
by Gary L on 10/23/2021I had been putting off getting new front wipers…what a mistake. Since I was also due for an oil change, I stopped one Friday late afternoon without an appointment and the outstanding service staff immediately assured me they had me covered.… What a relief. In and out in under an hour, home in time for dinner. Thanks guys (gals)!!Excellent service
by Donna on 10/20/2021Paul Miller Subaru has an excellent service staff which is courteous, reliable, and trustworthy. They provide a loaner car when the job will take more than an hour. And wash the car before returning it to the owner.Service
by Janet on 10/19/2021This dealership has been phenomenal! Love the vehicle, did my research and am so happy to be in one with such high safety ratings and awesome style. Staff are genuine and passionate about what they do and believe in their mission to keep… people safe. Their service is top notch and communication is a priority.Friendly and efficient
by Virginia D on 10/19/2021My service rep, Erin, was cordial and efficient. Would be pleased to work with her any time our Subie needs service. Problem was identified and work was completed in a single day. This was my first time dealing with Paul Miller Subaru… service and I hope future dealings are as pleasant and efficient. PS: Work covered under warranty so I have no idea what the cost might be otherwise.Erin Moran Benitez
by Kasey Portine on 10/15/2021I want to let you know what a star you have in Erin! She is always friendly, extremely helpful, makes sure that the client is kept up to date with statuses, costs, etc. You are very fortunate to have Erin on the 'front lines' with the… customers.Great!
by Outstanding experience on 10/15/2021Service Advisor Frank was professional, diligent and accommodating. Cheryl who handled the loaner car was a pleasure to deal with. I highly recommend the service department personnel.Recall - Fuel Pump Replacement
by Stuart Levy on 10/09/2021My service experience was outstanding. Service was completed on time; service advisor was excellent; car was returned washed and spotless.
Subaru Forester
Subaru Crosstrek
Subaru Outback
Subaru Impreza
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