Customer Reviews of Mercedes-Benz Of Reno
Review type:
Great experience
by AReneeL on 05/16/2025The moment I walked in, every employee that passed by asked if they could help. Very welcoming and a great improvement from prior visits.Sonia
by Sonia1980 on 04/22/2024Easy. Made appointment, availability was next day. Dropping off vehicle was swift, efficient. Friendly serviceman. Answered all questions.Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Poor service experience.
by Nicholas on 01/14/2024Service center did not look at car even though they had it for 2 days. They refused to accommodate another service appointment. No return call from service manager after calling to express my concerns.Hi Nicholas, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Drop in service.
by New Customer on 12/13/2023They were great! Neither of use sure if we could make the appointment work but they did. And they didn't add any unnecessary work. And they didn't even know me. Thank you!!!Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Car service
by Xoveeeena on 11/19/2023I just moved out here to Nevada for work im from California. I went to Cali for the weekend but when I was coming back my started to act funny, opening the trunk, locking, unlocking the doors & lights started to flicker on & off. Im not… from here I usually go to the dealership in Sacramento but I don’t regret coming to the dealership here in Reno! I was able to book an appointment using the online booking service & was able to get a same day appointment, got the car in & out at a reasonable time frame. Desiree was amazing really nice, communicated with me the entire time the car was being serviced. She also sent me a link of what was being done to the car & the price & what was recommended should be done on top of what was needed. They had given my car a car was before it was given back to me, definitely would recommend to s friend!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Reno and we hope to be of service again in the future.
Service at MBZ Reno
by Htorman on 11/02/2023Check in facilities are poor. Otherwise, service writer was excellent. Waiting area needs an upgrade.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
2020 sprinter
by Sprinterreno on 10/31/2023They don’t even deserve the one star I had to give. I ordered and bought my van from Reno dealership. It was great for 30,000 miles. The last 1000.00 I have had issues with my cruise control, turbo, pedal and digital speedometer. My van… does not have a code but it has been in and out of this shop all summer. There is no record of what has been looked at or what needs to be fixed. I got the gm involved took him for a test ride and he got videos of some of the issue. The most recent 2 weeks later they don’t have any answers. It’s no longer a priority and nobody communicates with me or each other. I wouldn’t waste your time. They only have one guy who might know what’s he’s doing in the back but no guarantee you will get him working on your rig. Take it to Rocklin and save yourself.Hi, we are deeply disappointed by your experience at Mercedes-Benz of Reno. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (775) 260-4602 to discuss what we can do to help.
Recall service
by Shirley on 10/26/2023Diseree was very helpful and concerned about my car!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best service
by Mrs Long on 10/10/2023William Goodpasture is the best service advisor I had worked with in this dealership. He is professional, and he is a great communicator. He always goes above beyond what my car needs . “ Thank you William”Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Reno. Drive safe, and we'll see you on the road.
Service representative was helpful.
by RenoRe a on 10/04/2023My vehicle was taken in for free service check for which an appt was made. No matter what it seems to take so much longer than expected. There's nothing to do but wait.Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (775) 260-4602 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
DESIREE, THE BEST SERVICE WRITER EVER
by antiqworks on 10/03/2023She is the best for getting me in and out as seamlessly as possible. Great communicator (even when it's bad news!). Dealership is immaculate and very nice customer waiting area.Hello, we are pleased to hear you had such a positive experience with us, Don't hesitate to call us if you ever need anything. Be safe on the road!
Solid and friendly service!!!
by Ania Sousa on 08/24/2023I wanted to take a moment to write a "Thank-you" for all the times your company has demonstrated it's willingness to do things the "right way", and in a manner that keeps the consideration of the customer in mind. William and his team were… amazing. Very officially, communicating, fast and Friendly. Thanks to William I was able to manage my work appointments which are very important to me.Hi Ania, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
70,000 mile Service E350 4Matic
by RenoZag on 08/18/2023Excellent ! Service advisor Sean B. met me at my appointment time (7:00am), had me checked in and a ride home arranged within 15 minutes. He patiently answered my questions, explained the service item list, and reviewed the cost estimate.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Owner
by Marty1945!, on 08/11/2023The service lady said the only appointment they had was at 12 noon on Aug 10. So I agreed. When I get there the service man said it was going to be difficult, because the guys are just going to lunch. Why would you give me that time… knowing they could not service my Mercedes? It took about 2 1/2 hrs while I waited at the dealership. Not good. Not happy. Martin JohnsonHi, we are deeply disappointed by your experience at Mercedes-Benz of Reno. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (775) 260-4602 to discuss what we can do to help.
GLK350
by k. byrd on 08/07/2023My initial impression was very positive when interacting with my rep. However I was never given a initial or total price until it was time to pay. I informed them of the issues I was having and left the vehicle behind, I received a call… stating that I needed brake work and a pump for my wipers. I was then given the price for the service that I had them complete (brakes). After driving 3000 miles across the country which I also informed them of I am starting to feel the same issue with the brakes. On top of that I have a crack in my windshield that wasn't there and was informed that it was because of the extreme heat and the cold water.Hello, we appreciate you taking the time to leave us this feedback. Please call our General Manager at (775) 260-4602 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Glc 300
by Jjoyner75 on 08/06/2023Helpful service guy he gave me some great recommendations for window tinting.Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Reno. If you ever need help, just give us a call. Happy motoring!
Service
by DavidEC on 08/01/2023Timely, and completeHi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service A
by Arya 1717 on 07/29/2023All the work that needed to be done completed and moreHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
NOT THE LEVEL OF SERVICE IT USED TO BE AT THIS DEALERSHIP
by antiqworks on 07/17/2023I took my 2009 SL550 in last Thursday because the convertible top was not working. My service writer, Desiree, is great and does her utmost but has no help. She could not give me a loaner or even a ride home locally. Her mechanic promised… car would be ready Friday afternoon. It was not even done by Saturday am when we showed up and was finally finished late Saturday afternoon. Desiree had to scramble to find another writer to deliver the car. And the bottom line is the trunk lock was fixed (which allowed the top to operate) but there is a large gap where the trunk is no longer aligned, leaving enough space for a potential leak during car wash, etc.Hello, thank you for taking the time to share your feedback with us. Please reach out to us at (775) 260-4602 when you can so we can address this situation directly. Thank you and have a great day.
alignment service on C300
by ??????? on 07/17/2023Will was very helpful. He got me in, and found someone to give me a ride when Lyft took too long to even find a driver. He also went over the analysis report so I could understand it.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Only game in town and it shows
by Merc_LT on 07/17/2023The sole reason I will not buy another Mercedes ever: this dealership. They are the only Mercedes dealership within 100+ miles, and it shows. They don't care. Availability to get a service appointment - several weeks out; Availability to… get a loner car: close to 0. So you should plan to be out of a car. If you live 50 miles away, too bad. Bonus feature: When I got my car back, they had cracked the windshield and blamed the heat. They said the damage was visible on a picture when I dropped it off. When I asked for the picture, they sent me one showing no damage. When I asked them about it, they changed their story to "the picture does not do it justice". In short - they just don't care, because they don't have to. They have a captive customer base and will milk them to the maximum extent possible. I will drive 100+ miles going forward to avoid them, and my next car will not be a Mercedes - solely because of this dealership.Hello, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (775) 260-4602. We hope to hear from you.
Mercedes-Benz Sprinter
Mercedes-Benz GLB-Class
Mercedes-Benz GLE-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
by Sandy Karon on 05/19/2025