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NOT THE LEVEL OF SERVICE IT USED TO BE AT THIS DEALERSHIP
Written byon 07/17/2023
I took my 2009 SL550 in last Thursday because the convertible top was not working. My service writer, Desiree, is great and does her utmost but has no help. She could not give me a loaner or even a ride home locally. Her mechanic promised car would be ready Friday afternoon. It was not even done by Saturday am when we showed up and was finally finished late Saturday afternoon. Desiree had to scramble to find another writer to deliver the car. And the bottom line is the trunk lock was fixed (which allowed the top to operate) but there is a large gap where the trunk is no longer aligned, leaving enough space for a potential leak during car wash, etc.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Lily Veronica on 07/20/2023
Dealer Response
Hello, thank you for taking the time to share your feedback with us. Please reach out to us at (775) 260-4602 when you can so we can address this situation directly. Thank you and have a great day.
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