Mercedes-Benz Of Reno
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Dealership Service Review
service Rating
GLK350
Written byon 08/07/2023
My initial impression was very positive when interacting with my rep. However I was never given a initial or total price until it was time to pay. I informed them of the issues I was having and left the vehicle behind, I received a call stating that I needed brake work and a pump for my wipers. I was then given the price for the service that I had them complete (brakes). After driving 3000 miles across the country which I also informed them of I am starting to feel the same issue with the brakes. On top of that I have a crack in my windshield that wasn't there and was informed that it was because of the extreme heat and the cold water.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Shelly Rose on 08/09/2023
Dealer Response
Hello, we appreciate you taking the time to leave us this feedback. Please call our General Manager at (775) 260-4602 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
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