Mercedes-Benz Of Reno
Dealership Service Review
They don’t even deserve the one star I had to give. I ordered and bought my van from Reno dealership. It was great for 30,000 miles. The last 1000.00 I have had issues with my cruise control, turbo, pedal and digital speedometer. My van does not have a code but it has been in and out of this shop all summer. There is no record of what has been looked at or what needs to be fixed. I got the gm involved took him for a test ride and he got videos of some of the issue. The most recent 2 weeks later they don’t have any answers. It’s no longer a priority and nobody communicates with me or each other. I wouldn’t waste your time. They only have one guy who might know what’s he’s doing in the back but no guarantee you will get him working on your rig. Take it to Rocklin and save yourself.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No