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Mercedes-Benz Of Reno

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Mercedes-Benz Of Reno
11500 S Virginia St, Reno, NV 89511 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
(66)
Recommend:
Yes (18) No (0)
Service Rating
(88)
Recommend:
Yes (21) No (6)
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Dealership Service Review

service Rating
Poor service experience.
Written by Nicholas on 01/14/2024

Service center did not look at car even though they had it for 2 days. They refused to accommodate another service appointment. No return call from service manager after calling to express my concerns.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Savy Robinson on 01/17/2024
Dealer Response
Hi Nicholas, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
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