Mercedes-Benz Of Reno
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Dealership Service Review
service Rating
Mercedes GLB service
Written byon 06/16/2021
Technician was not clear on the service being performed. I had incurred a charges that I was not aware of and it came as a surprise when picking the vehicle up. What made matters worse I was charged initially of a service and product that was not even performed. To all future customers, please check your itemized receipts on the service performed because you might be charged with a non existing service! Mercedes of Reno, very disappointing experience!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Serenity Gibson on 06/20/2021
Dealer Response
Hi, we are deeply disappointed by your experience at Mercedes-Benz of Reno. If you'd like, please contact our General Manager at (855) 661-9151. We'd appreciate the chance to make your experience a positive one. Take care.
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