Mercedes-Benz Of Reno
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Dealership Service Review
service Rating
service not up to par
Written byon 10/16/2020
Normally, their service is very poor. Rarely has the car been ready when promised and often don't have a promised loaner. I have complained several times. maybe it helped, as this time the service advisor kept me informed and had a loaner ready. Unfortunately, something leaked when I got home and had to have the car towed for a fix. it was kind of a hassle. I asked to hav e the AC cleaned, as it has a smell and apparently they did not do that. It still smells.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Sofia Peters on 10/28/2020
Dealer Response
Thanks for the feedback. We strive to provide excellent service to our customers at Mercedes-Benz of Reno. If you'd like, please contact our General Manager at (855) 661-9151. We'd appreciate the chance to make your experience a positive one.
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