Customer Reviews of Mercedes-Benz Of Reno
Review type:
Great experience buying
by Nancy on 04/11/2025
I had a great buying experience working with Marcos and Steve. Steve called me several times after the sale to answer questions and to make sure I was satisfied with my new GLA. The pricing was right in on the new car and my trade in. I’m… very happy with my experience.
154 reviews
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Great followup and great caring
by Queene86 on 10/15/2018I had a slow leaking tire and I took it in several times (without an appointment) for them to check it out. Finally we found out the leak was from the plug. They were gracious and looked at the tire each time and filled it up with air each… time.Service review
by screen 1 on 10/01/2018As always I was greeted with courtesy, treated with respect and my vehicle taken care of professionallyTom Diefendorf is amazing, he;s the one to ask for
by SierraTahoeCat on 08/29/2017We purchased a 2012 Mercedes-Benz Certified, which we found on the internet. When we arrived and saw all of the figures, they seemed to change. That is when we met Tom Diefendorf, as he patiently walked us through the purchase price as we… saw on line, the amount of money they were giving us for our trade-in, and all of the fees associated with the purchase. We felt assured all was correct. The person who did the paperwork was very nice also. We had a question and asked for Tom, only to find out he was washing and vacuuming our car since the young man whose responsibility it was, went home. We appreciated everything Tom helped us with, especially making our car look so good. A week later, we received in the mail a thank you note as well as a Mercedes-Benz First Aid Kit, which Tom said he noticed was missing when he was cleaning our new car. Mercedes-Benz of Reno is lucky to have such a nice man whom we can always count on.Scam
by rurbinasalgado on 07/11/2017We bought a used car hoping to get the support of a good dealer. The car has been on repairs 3 months out of the 6 I have had the car. Just a week after I got it, major issues that should be found and reported by their service department… came out. Oil Leaking, water leaking, radiator, AC broken. Their service department never call back. I guess because we got a used car. GM never return calls. You may have better luck buying new cars there but if you buy a used car, do not invest your money on a place like this one.Hi, thank you for bringing this matter to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager directly at (775) 326-4000 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
E-Class Care
by NVfirechick on 05/08/2017updated 05/22/2017The service team at MB of Reno strive for excellence in customer care. Mission accomplished! :)New car purchases
by Dreeman on 03/28/2017Great salesman, fast paced and very informative!Thank you for your kind words and review, Dreeman. Again, we appreciate your recommendation of Mercedes-Benz of Reno and we hope to be of service again in the future.
Outstanding Experience
by Redd_Wolff on 01/01/2017I had a fantastic experience recently at the Mercedes Benz dealership of Reno. Turned in my "new" Toyota Venza and walked away with a 2017 GLA 250 which I absolutely love. Jeff Lampert was outstanding during the entire transaction along… with Jim O'Brien (Finance). Dealership was clean and the experience was terrific. Thank you, MB of Reno!We are happy you had a pleasant experience here at Mercedes-Benz of Reno. If you ever need any help, please give us a call!
Worst service experience
by Craigdc123 on 10/29/2016I had the worst service experience ever. The service department lies and is deceitful they were unable or unwilling to work on my car and lied about it telling me one story after the next about when it would be done they have my car for 5… weeks now. do not buy a Mercedes Benz from this dealer go some where elseWe appreciate you taking the time to respond. The staff at Mercedes-Benz of Reno take our reviews very seriously. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (775) 326-4000 so that we can learn more about the details of this situation and discuss what we can do to help.
The Best Vehicle Purchase Experience 5 Starrs
by HappyCstmr on 07/24/2016We had a the best experience working with the dedicated people who make Mercedes Benz of Reno the right place to purchase your next vehicle. We can not say enough about how they worked together as a team to make sure we were completely… satisfied with every detail our recent purchase. Thank you all for our "Best Ever" customer service vehicle purchase experience.We are happy you had a pleasant experience here at Mercedes-Benz of Reno. If you ever need any help, please give us a call!
Easy experience - no hassle buy.
by stevenlars on 07/10/2016I bought a slightly used Mercedes from Hoyt Scharff of MB of Reno. I feel I got a good value. Hoyt was easy to deal with and a professional. I would recommend the car buying experience here at MB of Reno.Great service!
by Lisa002 on 05/21/2016Jerry Juskiw was great to work with and I got exactly the car I wanted and the price I wanted for my used Acura.excellent experience
by happyguy9177 on 03/20/2016I am completely flabbergasted at the service and excellent experience I received at Mercedes Benz. "Ben of Benz" was great.Excellent sales team outstanding service!!
by Mbeveridge0915 on 02/23/2016We bought a 2011 Ford Flex and we love it ! The sales and finance guys were great I have shaky credit and they made it happen, I will recommend Mercedes of Reno to all of my friends looking for a new ride.Great buying experience
by Crzy4x4 on 02/23/2016I recently purchased a pre-owned vehicle from Hoyt at Mercedes Benz of Reno. What a smooth honest buying experience. I will definitely recommend Hoyt and Mercedes Benz of Reno to anyone looking for a car. Thank You.Very Good Sales Experience
by marin94619 on 02/22/2016I purchased a CPO Mercedes E Class Wagon from Mercedes Reno and I live in the Bary Area, CPO wagons are not all that common so finding the one you want with the correct accessories is a challenge and they had more or less exactly what I… wanted. I tried to haggle but they really had a fair price and intimated that, with a little research I found it to be true and the wagons all sell eventually and usually quite fast so I don't blame for not bending on the price. I had a few hiccups traveling to get the car but they held it for me after I filled out the paperwork showing I was serious about purchasing and they were nice enough to pick me up at the airport when I arrived. Pressure is pretty low as a whole, the new conglomerate dealer experience is more customer oriented than buying a car has been in the past, there is some potential to deal but overall things are on the up and up with what they offer. I would buy a car from them again and Ken, the person who orchestrated the sale was a pleasure to deal withGreat Sales Experience
by GLaughton on 02/09/2016My salesman was Dave Rowe, but I met a number of managerial and financing staff, as well. Dave was very informative, courteous, easy to deal with during negotiation, not high pressure, and instructive when delivering the car. Everyone was… very friendly and respectful. I was very impressed.Relaxed Sales Atmosphere
by jsprinter on 01/14/2016I enjoyed my experience ordering my Mercedes Sprinter in July, and receiving and purchasing it December. Rodger was straightforward through the whole process. He answered all my questions and kept me informed as the vehicle was being built… and shipped.Enjoyable expirence
by LesandSherrie on 01/10/2016We have purchased many vehicles over the past 40 years and I would like to say that the purchase we made with Jim O'Brien at Mercedes Benz of Reno was the least stressful most enjoyable yet! No pressure, lots of choices and informative. I… would highly recommend Jim and MBR for a satisfying buying experience.Decent sales experience
by Benhen01 on 12/29/2015Good experience in general. A few issues such as having to fix car because I told them about an issue that was unknown while trying to sell it to me. Also made come in to sign more paper work they forgot to present to me. Also forgot to… send dealer paperwork to home address in order to register my car. They could make the process smootherNice sales process
by Cgerhardt on 12/21/2015updated 12/29/2015It not feel like the "typical" trade process. Great job by Ben and all the team at Reno Mercedes. Professional, fair pricing and quick process to find out we had a deal. Love my 2012 ML350BTC.Great transaction
by Rkflores on 12/19/2015updated 12/29/2015Came in knowing what I was looking for got it at the price I was willing to pay.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hello Nancy, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
by Sandy Karon on 04/15/2025