Customer Reviews of Mercedes-Benz Of Reno
Review type:
Great experience buying
DESIREE, THE BEST SERVICE WRITER EVER
by antiqworks on 10/03/2023She is the best for getting me in and out as seamlessly as possible. Great communicator (even when it's bad news!). Dealership is immaculate and very nice customer waiting area.Hello, we are pleased to hear you had such a positive experience with us, Don't hesitate to call us if you ever need anything. Be safe on the road!
Good experience
by grandmalynne on 09/04/2023Our sales person, Allison, was wonderful. She was helpful-courteous- and informative without being pushy.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Solid and friendly service!!!
by Ania Sousa on 08/24/2023I wanted to take a moment to write a "Thank-you" for all the times your company has demonstrated it's willingness to do things the "right way", and in a manner that keeps the consideration of the customer in mind. William and his team were… amazing. Very officially, communicating, fast and Friendly. Thanks to William I was able to manage my work appointments which are very important to me.Hi Ania, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
70,000 mile Service E350 4Matic
by RenoZag on 08/18/2023Excellent ! Service advisor Sean B. met me at my appointment time (7:00am), had me checked in and a ride home arranged within 15 minutes. He patiently answered my questions, explained the service item list, and reviewed the cost estimate.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Owner
by Marty1945!, on 08/11/2023The service lady said the only appointment they had was at 12 noon on Aug 10. So I agreed. When I get there the service man said it was going to be difficult, because the guys are just going to lunch. Why would you give me that time… knowing they could not service my Mercedes? It took about 2 1/2 hrs while I waited at the dealership. Not good. Not happy. Martin JohnsonHi, we are deeply disappointed by your experience at Mercedes-Benz of Reno. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (775) 260-4602 to discuss what we can do to help.
GLK350
by k. byrd on 08/07/2023My initial impression was very positive when interacting with my rep. However I was never given a initial or total price until it was time to pay. I informed them of the issues I was having and left the vehicle behind, I received a call… stating that I needed brake work and a pump for my wipers. I was then given the price for the service that I had them complete (brakes). After driving 3000 miles across the country which I also informed them of I am starting to feel the same issue with the brakes. On top of that I have a crack in my windshield that wasn't there and was informed that it was because of the extreme heat and the cold water.Hello, we appreciate you taking the time to leave us this feedback. Please call our General Manager at (775) 260-4602 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Glc 300
by Jjoyner75 on 08/06/2023Helpful service guy he gave me some great recommendations for window tinting.Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Reno. If you ever need help, just give us a call. Happy motoring!
Service
by DavidEC on 08/01/2023Timely, and completeHi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service A
by Arya 1717 on 07/29/2023All the work that needed to be done completed and moreHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Highly professional team.
by Wife's Benz on 07/21/2023I was impressed by the professionalism and teamwork in the team. I spoke with one individual, but on successive visits we were helped by others just as capably. Got a wonderful car at a reasonable price.Hi, we really appreciate your feedback! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great car buying experience
by WendyR in NV on 07/20/2023Working with Dave Rowe at Mercedes Benz of Reno was a great car buying experience. He was extremely professional, always got back to me right away when I had questions and worked hard to find exactly the car I was looking for. He was… great and I would highly recommend working with him and the team at Mercedes Benz of Reno.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
NOT THE LEVEL OF SERVICE IT USED TO BE AT THIS DEALERSHIP
by antiqworks on 07/17/2023I took my 2009 SL550 in last Thursday because the convertible top was not working. My service writer, Desiree, is great and does her utmost but has no help. She could not give me a loaner or even a ride home locally. Her mechanic promised… car would be ready Friday afternoon. It was not even done by Saturday am when we showed up and was finally finished late Saturday afternoon. Desiree had to scramble to find another writer to deliver the car. And the bottom line is the trunk lock was fixed (which allowed the top to operate) but there is a large gap where the trunk is no longer aligned, leaving enough space for a potential leak during car wash, etc.Hello, thank you for taking the time to share your feedback with us. Please reach out to us at (775) 260-4602 when you can so we can address this situation directly. Thank you and have a great day.
alignment service on C300
by ??????? on 07/17/2023Will was very helpful. He got me in, and found someone to give me a ride when Lyft took too long to even find a driver. He also went over the analysis report so I could understand it.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Only game in town and it shows
by Merc_LT on 07/17/2023The sole reason I will not buy another Mercedes ever: this dealership. They are the only Mercedes dealership within 100+ miles, and it shows. They don't care. Availability to get a service appointment - several weeks out; Availability to… get a loner car: close to 0. So you should plan to be out of a car. If you live 50 miles away, too bad. Bonus feature: When I got my car back, they had cracked the windshield and blamed the heat. They said the damage was visible on a picture when I dropped it off. When I asked for the picture, they sent me one showing no damage. When I asked them about it, they changed their story to "the picture does not do it justice". In short - they just don't care, because they don't have to. They have a captive customer base and will milk them to the maximum extent possible. I will drive 100+ miles going forward to avoid them, and my next car will not be a Mercedes - solely because of this dealership.Hello, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (775) 260-4602. We hope to hear from you.
Sales Experience
by lexn13! on 07/12/2023The best sales people!! So helpful and willing to work with you on prices. Highly recommend!Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Reno and we hope to be of service again in the future.
Customer
by Crwhite on 07/07/2023Prompt service, friendly manager, kept me informed of each stepHi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Purchase of Mercedes Benz in Reno Nevada
by Romero's on 07/01/2023Excellent service, patient, thorough and pleasure to work with. Dave, Steven, Scott and Nick were excellent throughout the process. And, we LOVE our car!Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Service
by Ira Rodman on 06/29/2023Service went very smooth. Got in sooner than appointment. Sean did a great job.Hi Ira, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Great customer service
by Julius1 on 06/29/2023Services was fast and everyone was friendly and willing to help.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Engine Mounts
by Scott916 on 06/26/2023New engine and transmission mounts for our 2002 G500. Lots of work and well done!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Incomplete Work
by David G on 06/20/2023It is very unfortunate that you call and inform the service person of a recall that needs to be taken care of so you make a appointment and forward them the RECALL NOTICE that needs to be taken care of, only to waste your morning saying… will have to order parts, and 2 weeks later you text them back and tell them what’s the status to find out that there’s no parts still available and you call another dealership California and they say we do have such part. And inform your Reno dealership and they say we’ll go ahead and have them fix it for you. What’ a great local customer service that does not VALUE you as a local customer.Hi David, we are deeply disappointed by your experience at Mercedes-Benz of Reno. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (775) 260-4602. We hope to hear from you.
Mercedes-Benz Sprinter
Mercedes-Benz GLB-Class
Mercedes-Benz GLE-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Nancy, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
by Sandy Karon on 04/15/2025