Customer Reviews of BMW of Henderson
Review type:
Seamless
Warranty service
by Momilani on 03/18/2023The team at BMW Henderson went above and beyond to get my car serviced before my warranty expired. They checked everything they could and took care of it, all while giving me a courtesy car to drive for a week. I can’t begin to tell you how… much this was appreciated. These gentlemen were so caring, and it made this single mother feel like she was in good hands. Thank you!Hi Momilani, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Beth Ryley
by Beth Ryley on 03/14/2023They also cleaned my car inside and out.Hi Beth, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
New BMW i4 40
by NormDull on 03/11/2023Enjoyed the entire experience. Kyle, our point of contact, was great. He was knowledgeable and if he didn’t know something he would immediately find someone who did.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Highly recommend, exceptional customer service!
by Rosa Cor on 03/11/2023Highly recommend, exceptional customer service and great atmosphere !Hi Rosa, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Maintenance
by Vegashobo on 03/09/2023Our service advisor, Victor, was a pleasure to deal with. We waited for our car. He came out to the waiting area to advise the work was done and as soon as the car was washed, it would be driven to customer pickup. He came and got us when… it arrived. It was easy to make an appointment.Hello, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Henderson! If you ever need help, just give us a call. Happy motoring!
Has been the best experience from beginning to end
by jdrewf on 03/09/2023The plug-in hybrid X5 delivers authoritative luxury, and a reasonable all-electric range. a cohesive luxury sport experience. I leased our prior vehicles for three years on average and hence go through the process to find the right car,… right dealer, right service, and right lease. BMW of Henderson, sales Robert, & Derrick, finance Chris and service Kyle made the process super simple, no pressure, just answered every question I had, believe me if the sales process was pressure to buy my wife would have run out of the dealership screaming (she did not). I took my time in deciding and Robert and Derrick never once made us uncomfortable. We ordered X5 Hybrid from the factory, and it came in amazing amount of time, and Robert and Derrick kept us informed every step of the way. I wanted window tint for the Nevada sun added and Kyle took care of everything, ordered a Lyft to transport me. The X5 is wonderful and BMW of Henderson, has been the best experience from beginning to end. Every single request I made was done in a timely manner. The staff was friendly, attentive, caring, and knowledgeable. As I mentioned earlier my wife despises car dealership and she loves BMW of Henderson. I came to BMW of Henderson with some apprehension, buying Lincoln Aviators, and Cadillac XT6 in the past, with white glove service (though pressure sales), we will miss the concierge service, but the Lyft ride offsets that perk. At this point I would recommend BMW of Henderson, Robert, Derrick, Chris, and Kyle to any and everyone.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
5 Star Rating for James Rice
by SShaw88 on 03/06/2023James Rice in the Service Department has turned made my experience with BMW Service Department from a negative rating to a 5-star rating.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Rjgreene259 on 03/06/2023Service advisor was excellent, friendly and efficient. Car was ready when promised and was washed and cleanHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
bmw purchase
by Alicew15 on 03/05/2023My sales person was Michael Dronet, and I would highly recommend him to anyone looking to buy a car. He was extremely helpful in that he kept me informed throughout the process from start to finish. He was very pleasant and always willing… to answer questions. Also, the BMW Genius, Mark Metzner, was very helpful in explaining the new car features to me. Both are keepers!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Service
by GinoVee on 03/04/2023Took my X3 in for service and was taken care of almost immediately. Albert was great at explaining everything my vehicle needed and helped me get the most important issues solved while not trying to sell me on a bunch of unnecessary… repairs. It was great to feel that they take the customer seriously and treat us with such respect and professionalism. I was given a ride to and from the dealership so that while my vehicle was being serviced I could get home and get some work done so it was a win win all around. I will definitely be going back not only for service but to also add vehicles to the family.Hello, we are pleased to hear you had such a positive experience with us, If you ever need help, just give us a call. Happy motoring!
Excellent service and excellent advisor, but one minor issue
by JoeVegas on 02/28/2023We brought our 2021 X3 into BMW of Henderson for service. Ian, our service advisor, is very professional and courteous. We told him that we were going to wait for the car and he was able to get us in and out in an hour or so. A+! When… the car was finished, we got in it, and there was some dirt on our passenger seat that was not there when we dropped it off--for sure! There were a couple of crumbs and a stain on the seat. My wife said it looked as if someone was eating in the car, which if that was the case, totally unacceptable! d-! We showed it to Jose on the service drive and he immediately got some interior cleaner and cleaned it up. So, it turned out to be a minor problem!Hi, thank you for taking the time to leave us feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Incredible
by HenryEvans on 02/28/2023Victor was incredible; from start to finish, he made my break-in service smooth.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
The WORST place to get a car.
by bell219 on 02/24/2023If you want to get manipulated and jerked around then this is the place for you. The car wasn’t detailed (found trash and coffee drippings everywhere), we asked for fluids to be topped off they laughed because it’s an electric car. Which by… the way still has Coolant that was so low we had to fill it right away. There was an open recall that no one said a word about. On top of allll of that their financial manager told us we NEEDED a warranty in order to get financed, come to find out from the bank that was a lie. When we went to cancel it, it’s been well over a week with no resolution. Not only did they lie to our face, they also bypassed our welcome call from the bank that would have told us that we didn’t need a warranty. I will NEVER buy a car here again and if you truly do read your reviews. CALL US BACK AND RESOLVE THE ISSUES!Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Great Service Team
by bb1banker on 02/23/2023The team provided a ton of help and when more repairs were needed they were able to get me a loaner to stay on the road. Greg is awesome and I'll be back for the next service.Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Henderson. Please let us know if there is anything else we can do for you; we are more than happy to help!
Kia Telluride
by Rbraun1 on 02/22/2023Easy experience.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Thank you
by Speechlyss on 02/20/2023Always very kind and easy to work with. BMW repairs are not the cheapest so the kind attitudes help.Hi, thank you for your positive review. We're happy to have been of service to you. If you have any further questions, please give us a call. We're always happy to help!
Oil Change
by Rich Jones on 02/15/2023Got oil changed in a timely manor. They detailed the car when finished, looked great. Was told I should have rear tires realigned after just over 10,000 miles. With all the vehicles I have driven, none needed a realignment with that type of… mileage.Hi Rich, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Amazing service experience
by BMW850i girl on 02/01/2023Justin in the service dept make my experience the best considering why I was there. He communicated with me the entire time, worked with my insurance company closely and made sure I got a rental even though they didn’t have to.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Excellent Customer Service
by Edith Ros on 01/30/2023Like other car dealers, BMW of Henderson has a spacious and clean lounge with a coffee stand, TV, and comfortable sofas. However, the actual mining of customer service goes beyond that. My five stars review is for the staff and technicians,… mainly my service advisor Justin Ko. Mr. Ko has a wealth of professional knowledge and interprets them concisely and precisely. He understands the needs of customers and solves questions and problems effectively.Hi Edith, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, BMW of Henderson
Service experience
by Mic Morelos on 01/27/2023I’ve had BMW’s for a while, lived in different States and been to different BMW dealerships and there is always a problem after every service but, the service advisor in Henderson BMW Mr. Mandapat changed the whole dreadful feeing of… getting my vehicle serviced. Mr. Mandapat is knowledgeable and very accommodating. On point advice and very transparent. We are fld to have him as our service advisor.Hi Mic, we're happy you found our staff to be so supportive during your experience here at BMW of Henderson. Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW 540i repaired
by Auerbach on 01/26/2023Quick and well done. Found problems that other dealers ignored.Hello, We are pleased to hear you had such a positive experience with us, Auerbach! If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of BMW of Henderson and we hope to be of service again in the future.
by Stephanie Mavis on 04/25/2025