BMW of Henderson
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Excellent service and excellent advisor, but one minor issue
Written byon 02/28/2023
We brought our 2021 X3 into BMW of Henderson for service. Ian, our service advisor, is very professional and courteous. We told him that we were going to wait for the car and he was able to get us in and out in an hour or so. A+! When the car was finished, we got in it, and there was some dirt on our passenger seat that was not there when we dropped it off--for sure! There were a couple of crumbs and a stain on the seat. My wife said it looked as if someone was eating in the car, which if that was the case, totally unacceptable! d-! We showed it to Jose on the service drive and he immediately got some interior cleaner and cleaned it up. So, it turned out to be a minor problem!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Shane Kelly on 03/03/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
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