Customer Reviews of BMW of Henderson
Review type:
Seamless
Oil change
by Carolyn on 05/05/2023The tech who worked on my car, did a great job. I enjoyed the video presentation. I was not thrilled with the service manager, Vincent. I was looking at the beautiful convertible in the show room, and when I went to go sit with him I… commented on it. He told me he was not a big fan of convertibles. That was surprising considering I’m the owner of a convertible and I was eyeing a Convertible. Just threw me off a bit. Not much of a salesman and kind of insulted my car.Hello Carolyn, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 570-0278 to discuss what we can do to help.
Wonderful service
by GRATEFUL on 05/05/2023Great team. They are knowledgeable, compassionate, friendly, and fair. I had a great experience and would recommend them to anyone interested in purchasing a car.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
BMW of Henderson Nevada
by Kontra06 on 05/02/2023We had an excellent experience at the BMW dealer! This is our fourth BMW (we bought a '23 X3) but our first with BMW Henderson.. The dealership was well kept and the people were very nice and welcoming. Every person we had contact with… was personable, entertaining and knew their responsibilities! Definitely worth the drive to buy a vehicle "out of state" (we live in Arizona). I fully expect to continue to buy cars from them in the future!Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Justin Koh is exceptional service advisor
by Ruslan L. on 04/28/2023Justin Koh is an excellent service advisor. He is very knowledgeable and very dedicated to customer satisfaction. He is very proactive and keeps his clients informed. Because of him, I have confidence coming for service.Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
First oil change
by Mi3dad1027 on 04/26/2023Had an appointment at 9am on April 24 for a first oil change. Service advisor said they also need to add a recall service without any detail or time it will take which I had to ask when it was finished almost three hours later. Wanted to… sell me $249 alignment with 9000 miles vehicle and declined courtesy tire rotation. I’m paying extended warranty on the vehicle when I purchased the vehicle but I regret I did that and if I have a choice I would cancel it since I have to travel 70 miles for servicing my vehicle.Hello , we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (702) 570-0278. We would appreciate the chance to turn your experience around.
Great car-buying experience
by plong67 on 04/22/2023My salesperson was great and no pressure. The finance guy made it quick and easy.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
40k Service
by Tony Crouch on 04/21/2023I recently had my M340i serviced. The good: My service advisor was honest, informative, and professional. The service I did have completed was done correctly and in a timely manner. The bad: I understand this is a BMW dealership, but your… prices are extremely high. $200 to change a cabin air filter? I bought one for $20 and changed it myself in 10 minutes. $650 to change spark plugs. I bought the set of 6 OEM plugs and the socket for $120 and changed them myself quote easily. I would be willing to pay for the service, but not gouged. I only had my oil changed here because I already had a maintenance plan for it, and I was still charged $45 for a "scope fee" which from what I understand is just to reset the monitors? Shouldn't that be included in the oil change?Hi Tony, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (702) 570-0278 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Service
by jasondalcour on 04/21/2023Experience was pleasant. Agent communicated clearly, was helpful, and took good care of me.Hello Jason, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Easy process
by DGM240! on 04/19/2023When looking for a new car this was one of the few dealers that actually seemed to care. Unfortunately the car I was interested in was not available due to a recall delivery stop, but when I needed a 2nd used car they were great!!!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW HENDERSON
by Luv My BMWX6 on 04/18/2023After a short time of owning a vehicle that I regretted buying BMW of Henderson was able to make me a offer for that vehicle and get me into something that I truly love.Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
PCV Service
by Customer on 04/14/2023I took my car in for a PCV recall service and had an excellent experience. I called my service advisor, Christian Mandapat, to schedule the service. Ian immediately suggested days/time to bring the car in and setup the appointment in no… time. I brought the car in as scheduled and was promptly greeted by the service check-in personnel then went to Ian for consultation. In addition to the PCV, Ian reminded me of a scheduled service due in 20 day to save me a trip back. I was glad he reminded me since I will be doing some long distance drive in about a week. Ian also mentioned an oil change promotion that is currently in progress. I'm very happy Ian saved me money on future oil change. And very pleased that Ian was truly helping a customer. Overall the service experience was excellent, I received my car back washed, cleaned and within the time frame Ian projected. Thanks Ian and the service staff for the excellent experience.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Love my car!!
by Vennimac on 04/14/2023I love my car! I’m new to BMW. The experience of purchasing my new car was great. BMW of Henderson is great place to purchase your new vehicle.Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Great service
by JTbmwguy on 04/11/2023Excellent service and communications.Hi, thank you for taking the time to share your feedback with us. We hope to be of service to you again in the future. Best wishes, BMW of Henderson
Edmunds did a great job
by Luigi M on 04/10/2023Really worked to make sure all my needs were met even with the difficulties if time presented.Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
BMW of Henderson
by bzachary on 04/09/2023Quick and courteous service as always. Always treat customers well.Hi Bzachary, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Brake service with Edmunds
by Sierra G on 04/05/2023Perfect. Quick easy and fast!Hi Sierra, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Service Writer Victor Amezcua
by Elizabeth A. on 03/29/2023Victor made my service visit so easy, from scheduling to explaining the work to be performed, and ensuring the timely completion of the work. I am extremely happy with my recent service experience at Henderson BMW!Hello Elizabeth, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Suspension repair
by Benjamin S on 03/28/2023The service professionals at Henderson BMW go above and beyond when repairs are needed. They have very an extremely knowledgeable team and more than fair prices. I have had several repairs completed by their team and would recommend all BMW… owners service their vehicles at this location.Hi Benjamin, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Amazing Service
by AndyHLV on 03/08/2023updated 03/27/2023Thank you once again Albert with your seamless and exceptional service. I can always count in Albert whenever I need my car service. This past Thursday, they were able to change my oil and brakes in such a quick and timely manner. I… strongly recommend Albert and his team for all of your BMW service needsWarranty Work
by Mitchell on 03/23/2023The service representative, Al at BMW Henderson, did an outstanding job of communication between myself and the warranty company with regards to work done on my BMW X5.Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
bmw of henderson nevada
by Larryj1 on 03/18/2023Had a great experience at henderson bmw when we bought a new x3 suv. Our salesman, Carlos Dominguez, was personable and very knowledgeable. He had answers for all our questions, and made our purchase experience an easy one. We are very… happy that we picked bmw of henderson and would definitely go back in the futureHello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of BMW of Henderson and we hope to be of service again in the future.
by Stephanie Mavis on 04/25/2025